Digital Marketing Consultant

About the Company

HReSource Consultants has been a leading partner in manpower resourcing needs since 2006, working with top global companies like Cognizant, Mphasis, Capgemini, and more. The firm invests in grooming the delivery team, utilizes technology and workflow management practices, and offers innovative resourcing solutions with tools like Hirecraft© and Searcher©. HReSource is a preferred partner to leading organizations such as Cognizant, Capgemini, Tech Mahindra, SAP India, Accenture, Nomura, Mphasis and more.

Organisation-Cognizant

Location: Gurgaon / Work from Office 24*7

Job Type: Full-time

Exp: 3-10 yrs

Role: QA Google Ads/Digital Marketing

Need good communication skills

About the Role

Job Responsibilities:

Audit Calls/Emails/Chat (Live, Recorded & Remote) and score them on defined audit

form

Document the Calls/Emails/Chat Audited in the defined audit form

Should complete the Calls/Emails/Chat Audit Targets within timelines

Provide structured and timely feedback / recommendations; actionable feedback (verbal

and/or written) to the rep and/or management to improve individual and team

performance

Determine readiness of new hires post-training

Assist training and operations team in reviewing training and knowledge base materials

Send Reports to all stakeholders as and when required.

Ensure ongoing compliance with quality and industry regulatory requirements.

Maintain required productivity on a daily basis

Conduct & Participate in calibration sessions

Maintain an acceptable level of data entry accuracy.

Monitor employee quality records; track and report on outcomes

Ensure proper escalation procedures are followed if one find any anomaly in the data/

report

Bring in more business insights, data based thinking that can add value, deep dive into

any complex issue or agents behavior

Interaction with clients and internal stakeholders

Work Experience:

Overall experience of 3+ years preferable in Digital Marketing/Google Ads. Should have

exposure to BPO/ Call Centre environment, and understand Quality Audit process of

Voice and Non-voice process

YB/GB certified preferred

Summary of essential job functions :

Willing to work in 24*7 shifts

Responsible for improving and sustaining the transaction Quality of the Process

Assisting Operations and team leaders in innovative methods on improving the overall

quality score

Perform assigned functions according to standardized policies and procedures.

Interaction with clients and head of operations

Adhere to compliance guidelines of the organization and process

She is reachable at 6307745803 and email her at jaspreet@hresource.co.in.

Regards, Dr Saurabh Garg | Director | HRESOURCE

2002, Ivy | Nahar Amrit Shakti | Chandivali, Powai | Mumbai 400072 | INDIA.

9810339608

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