Relationship Manager

Company Description

HReSource Consultants has been a leading partner in manpower resourcing needs since 2006, working with top global companies like Cognizant, Mphasis, Capgemini, and more. The firm invests in grooming the delivery team, utilizes technology and workflow management practices, and offers innovative resourcing solutions with tools like Hirecraft© and Searcher©. HReSource is a preferred partner to leading organizations such as Wipro Infotech, Ericsson, SAP India, Accenture, and more.

Organisation-Standard Chartered

Location: Kolkata

Job Type: Full-time

Exp 5-10 yrs

Job Summary:

 Acquiring, growing and deepening Priority Banking customer relationships through effective

relationship management

 Focus on the analysis and satisfaction of Priority Customers’ financial as well as investment

needs and objectives.

 To provide the face of the Bank to the highest net worth customers of the Bank.

Relationship Management

 Build and deepen relationships with existing Priority Customers to achieve increase in share

of wallet and revenues.

 Provide professional customer service to achieve a high percentage of customer satisfaction

and retention.

 Manage the portfolio to de-risk against attrition and achieve stability of book.

 Have complete knowledge of the customer base in terms of the profile, demographics &

psychographics and assets in the Bank and in other places.

 Serve as the one-point contact to the High Net Worth customers of the Bank

Sales

 Generate new business to achieve defined targets in terms of no. of customers, volumes and

revenue for the segment

 Achieve the Targets set in terms of product mix

 Induction of all new customers brought in by the Branches & Direct Sales team.

 Achieve “best in class” productivity in order to maximize the efficacy of the sales process.

 Achieve the budgeted cross sell targets.

 Aggressive Sales call plans to acquire large prospective customers through referrals.

 Ensure coverage of customer base in accordance with the approved contact plans.

 Coordinate customer events for the cluster along with the product team

Sales MIS

 Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)

 Maintain and update customer information on WMS

NPS & Customer management

 Ensure that NPS is at least in second quartile as compared to peers

 Use the online CMP system diligently and achieve > 75% of their require customer contact

each month

Plz feel free to call/mail us. We will be glad to assist.

Regards,

Dr Saurabh Garg | Director| HRESOURCE

2002, Ivy| Nahar Amrit Shakti | Chandivali, Powai | Mumbai 400072 | INDIA.

9810339608

saurabh@hresource.co.in