Digital & Client Engagement Specialist

Location:

Work From Home (Chandigarh-based candidates preferred) with optional coworking space access

Occasional travel (valid passport required)

Key Responsibilities:

Social Media & Brand Growth

• Lead LinkedIn/Twitter content (AI/tech focus) - increase engagement by 30%+ using tools like Hootsuite, Canva
• Analyze metrics (e.g., CTR, impressions) to refine strategy

Process Optimization

• Leverage your 5+ years of BPO/IT experience to streamline documentation (SOPs, client reports) with version control (SharePoint/Git)
• Train junior staff on tech-enabled workflows (AI chatbots, CRM tools like Zoho)

Client & Business Development

• Support pitch decks (MS PowerPoint/Google Slides) for US/EU tech clients
• Coordinate meetings across time zones (flexible hours occasionally)

Office Coordination

• Implement digital-first admin systems (e.g., Notion for task tracking). This is a Very Important task.

Requirements:

✔ 5+ years in BPO/IT

✔ Social Media Savvy: Hands-on with LinkedIn/Twitter (B2B content creation)

✔ Tools: MS Office, Zoom, Slack. Basic design skills (Canva) a plus

✔ Communication: Fluent English - client emails, calls, and presentations

✔ Growth Mindset: Eager to learn AI/tech trends (we'll provide upskilling)

✔ Must be based in or near Chandigarh for occasional in-person meetings.

Growth Opportunities:

1. Path to Management: Transition into Digital Lead or Client Success Manager within 18 months
2. Global Exposure: Work with US/EU startups and potential relocation options
3. Opportunities to travel internationally

Ideal Candidate:

• Professionals with BPO/IT experience seeking creative autonomy and career growth
• Passionate about tech's future (AI, quantum computing, XaaS)
• Problem-solvers with a "Get it done" attitude

We welcome applicants from all backgrounds who are passionate about technology and digital transformation. This role is particularly suitable for professionals in the Chandigarh region looking to advance their careers in a flexible, growth-oriented environment.

This is a remote role, but we strongly prefer candidates based in Chandigarh for cultural synergy and occasional team meetups. You must have reliable internet and a quiet workspace.

In your cover letter, share why working remotely from Chandigarh appeals to you and your familiarity with the local tech/BPO ecosystem."

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business needs.