100 Dialer Management Jobs - Page 3

You are an experienced Assistant Manager - Collections responsible for managing a team and overseeing collections processes. Fluent in English, Telugu, and Kannada, your expertise includes dialer management, shrinkage control, and team leadership. Your key responsibilities include managing daily collections operations, optimizing dialer performance, controlling shrinkage, ensuring team efficiency, leading and mentoring the collections team, and preparing performance reports while ensuring compliance with regulations. You possess strong experience in dialer management, shrinkage control, and team handling, along with excellent communication and problem-solving skills. If you are interested, k...

Job Description: Call Center Manager **Company:** DAO EVTech Private Limited **Location:** Pune, Maharashtra **Industry:** Electric Vehicle (EV) Sales and Service About DAO EVTech Pvt. Ltd. DAO EVTech Pvt. Ltd. is a leading player in the electric mobility sector, specializing in the sales and servicing of electric two-wheelers and related technologies. With a commitment to innovation, sustainability, and customer satisfaction, DAO EVTech is on a mission to redefine the future of transportation across India. Position Overview We are seeking a dynamic and experienced BPO Services Manager to lead our customer support and backend operations team in Pune. The ideal candidate will bring strong BPO...

Campaign Management & Planning Real-Time Monitoring & Revenue Assurance Drive Efficiency & Productivity Client Success Orientation Agent Motivation & Coaching Compliance, Quality & CRM Hygiene Required Candidate profile Strong command over call center metrics, CRM, & dialer tools Ability to motivate and lead in high-pressure, target-driven environments Analytical mindset to spot inefficiencies and plug revenue leaks.

Role & responsibilities Managing and monitoringdelinquent account collection for the assigned portfolio and a team of team managers and team leaders • Managing a team of TeamManagers and Team Leaders • Coordinating with Business and collection functionsacross locations • Appointing,managing & developing collection vendors to ensure collections fromdelinquent customers. • Ensuringcall centre activities are supported by robust field management. • Preparing MIS reports to provide feedback toseniors, viz. Collection, work flow • Defining theparameters for evaluating and reviewing the pickup activities and implementingcorrective actions. • Putting vendor management in proper shape to ensuresmooth...

Urgently hiring WFM / RTA Associate - Dialer Operations US Process / NIGHT SHIFT WORK FROM OFFICE Experience of working on US debt collections process as Dialer Executive / WFM / RTA would be an advantage. Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and resp...

Assistant Manager to lead the Dialer Infrastructure and Operations across LMS vertical and other key business functions. The ideal candidate will oversee hardware and software systems, ensure the smooth execution of campaigns, and optimize dialling strategies to maximize operational efficiency,customer engagement, and business outcomes. Key Responsibilities: PAN-India Call Centre Setup Management: • Oversee and manage the setup, operations, and optimization of call centres across PAN India, ensuring consistent service delivery and alignment with organizational goals. Dialer Infrastructure Management: • Oversee the comprehensive Dialer Infrastructure, including hardware (calling servers, appl...

Key Responsibilities: Dialer Configuration & Strategy: Manage outbound and inbound dialer campaigns, lead management, call routing, and real-time queue strategies. Configure dialing modes (predictive, preview, manual) to align with fintech sales goals and customer servicing SLAs. Optimize contact strategies to reduce abandon rates and increase right-party contacts (RPCs). Cross-Functional Collaboration: Partner with Sales, Service, Risk, Legal, and Compliance teams to align dialer operations with business objectives and regulatory standards. Coordinate with IT and vendors to resolve issues and implement new dialer features or updates. Regulatory & Risk Compliance: Ensure campaigns adhere to ...

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing Real time Management operati...

Job Title: Team Lead - Dialer & MIS Operations (Call Centre) || EMI Collections Contact: 9663151827 (Sanmay) Location: Bengaluru, India Experience Required: 3+ years in Dialer Operations, MIS, and Call Centre Team Management Function: Dialer Management, MIS Reporting, Team Leadership Employment Type: Full Time Languages known (minimum 2) : English, Telugu, Kannada, Tamil (Hindi not compulsory, but would be a plus) Role Overview: Resollect is seeking a highly driven and detail-oriented professional to lead our dialer operations, manage real-time MIS reporting, and supervise a dynamic team of 2530 tele-callers. The ideal candidate has experience with dialer platforms like Ozonetel, Exotel, etc...

We are seeking an experienced and detail-oriented Data Analyst Manager to lead our analytics function, focusing on dialer performance, campaign management, and reporting. The ideal candidate will possess strong analytical skills, proven leadership capabilities, and advanced proficiency in MS Excel and Power BI. This role will be pivotal in optimizing campaign effectiveness, managing data-driven strategies, and ensuring accurate, timely reporting for key stakeholders. Role & responsibilities Team Leadership & Management: Collaborate with cross-functional teams including operations, IT, and marketing to align on campaign goals and performance KPIs. Dialer & Campaign Management: Oversee the con...

Role & responsibilities We are seeking a dynamic and results-driven Collection Team Leader to manage and guide a team of collection agents in achieving recovery targets. The ideal candidate will have experience in collections within the NBFC or financial services sector, strong leadership skills, and a deep understanding of regulatory compliance and customer handling. Lead, motivate, and manage a team of collection agents to meet daily, weekly, and monthly recovery targets. Monitor call quality, productivity, and performance metrics of the team. Ensure adherence to collection strategies and compliance with regulatory guidelines (RBI, etc.). Handle escalated customer cases and resolve dispute...

Shift- US shift- 6 pm to 3 am (night shift) Department Workforce Management Reports to Head of Department WFM Job Purpose To manage all planning, scheduling & real-time, dialler & access management, along with invoicing processes in support of operations to achieve the business objective (primarily achieving business service level & account profitability) and maximizing efficiency and occupancy. To ensure strategic goals are met through, collaborative planning, effective communication, while ensuring forecast alignment with strategic goals. Primary Responsibilities Manage end to end planning & scenario building for managing account profitability Manage operations from scheduling & real time ...

Role & responsibilities 1. Candidates must have experience into handling a good team size ( 10 +) and must be aware about his KRAs and KPIs. 2. Candidate must be from Outbound Process. 3. Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. 4.Candidate must have experience of 1.5+ years on the same designation. 5. Candidate should be aware of Dialer / Tele sales / Lead Generation / Lead distribution / Tracking Team Target / Implementing Sales strategies. Preferred candidate profile Preferrable from telesales , outbound sales, inside sales , B2C sales Background Perks and benefits Unlimited Incentives GMC Flexi Benefits Interested candidates can share their...

Role & responsibilities 1. Candidates must have experience into handling a good team size ( 10 +) and must be aware about his KRAs and KPIs. 2. Candidate must be from Outbound Process. 3. Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. 4.Candidate must have experience of 1.5+ years on the same designation. 5. Candidate should be aware of Dialer / Tele sales / Lead Generation / Lead distribution / Tracking Team Target / Implementing Sales strategies. Preferred candidate profile Preferrable from telesales , outbound sales, inside sales , B2C sales Background Perks and benefits Unlimited Incentives GMC Flexi Benefits Interested candidates can share their...

Job Purpose : The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring. And reducing idle time of the agents by delivering system enhancements and analyzing database to improve existing processes effectively through technological advances. Roles & Responsibilities : Manage daily outbound call center dialer functionality end to end and real time Real time manage the dialer application for upload of database Monitor and churn the database tables as per the connectivity delivered in a specific campaign Control Idle time and call drop offs by understanding pacing ratios Responsible to manage telecom lines recommend and switch lines ...

Role & responsibilities 1. Candidates must have experience into handling a good team size ( 10 +) and must be aware about his KRAs and KPIs. 2. Candidate must be from Outbound Process. 3. Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. 4.Candidate must have experience of 1.5+ years on the same designation. 5. Candidate should be aware of Dialer / Tele sales / Lead Generation / Lead distribution / Tracking Team Target / Implementing Sales strategies. Preferred candidate profile Preferrable from telesales , outbound sales, inside sales , B2C sales Background Perks and benefits Unlimited Incentives GMC Flexi Benefits Interested candidates can share their...

Job Overview: Axis Max Life Insurance is seeking a strategic and dynamic Product Manager to join our growing E-commerce Product Team. This role will be responsible for driving the development and management of innovative digital products and ensuring successful product releases on our e-commerce platforms. As a Product Manager, you will play a key role in shaping the digital experience, optimizing product features, and leading product releases while working cross-functionally with technology, design, marketing, and operations teams. Key Responsibilities: Product Development & Strategy : Lead the development and enhancement of Axis Max Life Insurances digital products across e-commerce platfo...

Division: Lead Management System Designation: Dialer Officer Location: Ghansoli (Mahape- Navi Mumbai) Experience: 4-7 years Other Benefits: Incentives + Annual Bonus + Medical benefits. ROLES & RESPONSIBILITIES: Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters. Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns. Develop, analyze and distribute agent statistics and identify trends to help determine the need for st...

Preferred candidate profile Experience as Team Lead on papers of 1years on papers. Experience in banking collections process is a must. Experience in BPO is a must. Comfortable with 6 days working Details 6 days working Day rotational shifts loction - Hyderabad

Responsibilities: * Handling 50 Headcount every day & Manage Operations on regular basis * Time Management * Ensure compliance with healthcare industry standards * Oversee team performance & development * Manage inbound/outbound processes & reporting Annual bonus

Job Summary: We are seeking an experienced and skilled Team Leader to lead our team in providing exceptional support to our organization. The successful candidate will be responsible for supervising and guiding team leaders ensuring efficient operations, and driving process improvements Key Responsibilities: Lead and manage frontline team members, providing guidance and support Oversee daily operations, ensuring tasks are completed accurately and efficiently Create and maintain reports, dashboards, and presentations Monitor and report on team performance, identifying areas for development Collaborate with other departments to ensure seamless operations Support agents by developing procedures...

As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dia...

Roles and Responsibilities: Manage and operate the Tata Dialer system for high-volume outbound calling. Upload, monitor, and optimize calling data within the dialer and CRM. Track real-time metrics like call drops, connectivity, and agent utilization. Work closely with the sales/admissions team to ensure smooth lead flow and follow-ups. Flag invalid leads, ensure data hygiene, and assist with daily reporting. Troubleshoot dialer issues to keep operations running without interruption. Requirements: 1 year of hands-on experience with Tata Dialer (Mandatory) Basic knowledge of CRM platforms and Excel/Google Sheets Strong communication, coordination, and time management skills A solution-driven ...

Job Title: Team Leader Outbound Tele Sales Job Location: Gurugram, Haryana Working Days & Hours: 6 Days Working (Monday to Saturday) Timings: 10:00 AM – 7:00 PM Sunday Fixed Off Educational Qualification: Graduate (Mandatory) Experience Required: 2 to 8 Years of Total Experience Minimum 2 Years as Team Leader (On Paper – Mandatory) Gender: Open to Male and Female Candidates Key Skills & Requirements: Strong communication skills in both Hindi and English Proven experience in outbound telecalling, telesales, or lead generation Familiarity with lead generation processes Prior experience using dialers Outbound sales exposure preferred Job Responsibilities: Communicate targets, updates, and perfo...

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high cu...