67 Dialer Management Jobs - Page 3

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high cu...

Roles and Responsibilities Manage a team of collection agents to achieve daily targets. Oversee dialer management, ensuring efficient use of resources and meeting performance metrics. Handle banking collections through various channels (phone calls, emails, etc.). Monitor and analyze team performance to identify areas for improvement. Ensure compliance with regulatory requirements and internal policies.

Exciting Opportunity: Dialer / MIS & Sales - Team Leader Location: 11th Floor, Crescent 3, PRESTIGE SHANTINIKETAN, ITPL Main Road, Whitefield Office Timing: 9:30 AM - 6:30 PM Weekends Off: 2nd & 4th Saturday Off + All Sundays Off! No Field Sales, No Rotational Shifts If you're looking for a stable, rewarding career with great work-life balance , weve got the perfect role for you! Role & Salary Details: MIS & Dialer Expert Up to 35,000/month (Minimum 6 years of experience) Team Leader (Sales) – Up to 33,000/month (Minimum 5 years of experience) What We’re Looking For: Strong analytical & reporting skills Excellent communication & leadership abilities Experience in managing dialer operations P...

Division: Lead Management System Designation: Dialer Officer Location: Ghansoli (Mahape- Navi Mumbai) Experience: 4-7 years Other Benefits: Incentives + Annual Bonus + Medical benefits. ROLES & RESPONSIBILITIES: Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters. Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns. Develop, analyze and distribute agent statistics and identify trends to help determine the need for st...

Monitor and Manage dialer operations to maximize agent productivity Ensure timely and effective calling efforts Track team performance and prepare daily/weekly reports Supervise and guide a team of collections

The WFM Manager will be responsible for the overall management of the day to day operations for the Workforce Management team which includes, but is not limited to, planning, forecasting scheduling, capacity planning, dialer management, lists management, KPIs and SLAs adherence. The Workforce Associates are in charge of staffing, scheduling and reporting performance for the call centers. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work. Job Duties: Handle complete suite of workforce and real time services (forecasting, resource planning, scheduling, dialer manag...

Supervise, guide, and mentor a team of debt collection agents, Assign daily tasks, targets, and accounts to team members. Team Leader Debt Collection Agents Experience: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader role Education: Graduate in any discipline + DRA Certificate compulsory Technical Skills: Proficient in Excel for reporting and analysis. Strong knowledge of CRM systems and dialer management. Key Responsibilities: 1. Team Management: Supervise, guide, and mentor a team of debt collection agents. Monitor performance and ensure agents meet or exceed collection targets Assign daily tasks, targets, and accounts to team members. 2. Performance M...

Role & responsibilities Manage outbound call center dialer functionality end to end Real time manage the dialer application for upload of database Monitor and churn the database tables as per the connectivity delivered in a specific campaign Control Idle time and call drop offs by understanding Pacing ratios Responsible to manage telecom lines recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees Interact with the Core Dialer Partner on new implementations Interact with Bank IT team to resolve any local issues / concerns Conduct regular health Checks / Audits to check the functioning and efficiency of the Dialer Operations Ensure timely planning / backu...

Role & responsibilities 1.Manage & motivate team of 200 operators & 10 TLs. 2.Manage the Collection process for assigned campaign(s)/Portfolio(s) 3.Ensure delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for serv...

We are actively hiring for TEAM LEADER!!! Designation- Team Leader Location- Thane Shift - Fixed Day Shift with rotational weekoffs Requirements- - Need Good Communication Skills - Relevant BPO and collection experience. - Knowledge about Team leader Metrix Interested candidates can connect for further details on - Sonal Khanna- 9987939754

Key functions will be: • To Handle minimum of 3 - 5 team leaders with their team • To achieve collection targets of the Respective portfolios assigned. • Co-ordinate with bank team with respect to day to day operations. • Continuously monitoring Tele-calling teams performance, suggest and implement Strategies to enhance productivity. • Responsible for managing attrition across assigned teams. • Responsible for smooth flow of process relating to collections. • Prepare and publish report on daily team performance. KEY RESPONSIBILITIES • Team Handling, Target Achievement. • Suggest and Implement Strategies to enhance productivity. SKILLS / COMPETENCIES REQUIRED • Graduate • 4-6 yrs experience i...

Team Management: Provide leadership, guidance, and coaching to a team of customer service representatives. Performance Monitoring: Monitor team performance closely to ensure individual and team targets are met or exceeded. Training and Development: Conduct regular training sessions to enhance the skills and knowledge of team members. Quality Assurance: Ensure adherence to quality standards and procedures by conducting regular quality checks and providing feedback to team members. Issue Resolution: Address escalated customer issues and complaints in a timely and effective manner. Reporting: Generate and analyse performance reports to identify trends, areas for improvement, and best practices....

Job description We are looking for Team Leader with Call centre/ BPO experince, who can travel with us with our professional path Responsibilities Responsible for team Performance, Attrition and shrinkage. Prepare Daily reports. Manage and Handle all the team reports and improve performance on daily basis. Dialer Management exposure & usage is must. Knowledge of Excel & good working skills in Systems. Required Candidate profile Candidate with 2+yrs in Inbound and outbound Voice process from domestic Call center domain with strong Team Handling experience. Along with Tamil & good English, knowing any one languages - Hindi/Telugu/Malayalam must. Walk-in -- Monday to Saturday (10 am to 6pm) Con...

What will you drive? As Call Center Manager Fintech, your core mission will be to maximize loan logins through a well-oiled, tech-enabled call center engine. You will combine operational excellence, funnel ownership, agent coaching, and lead-quality analysis to ensure loan funnel throughput meets (or exceeds) targets. Key Responsibilities: Own daily login targets for Loans24 (loan against car and car purchase) through centralized calling efforts Lead, coach, and develop a team of telecalling agents and team leads to consistently meet performance goals Understand and segment lead sources based on quality, loan worthiness (eligibility), and user intent Monitor funnel stages (lead > contact > l...

Urgently hiring WFM / RTA Specialist US Process / NIGHT SHIFT WORK FROM OFFICE Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages....

If interested pls Call/Whatsapp : Nadir @ 9899682309 Eligibility : Grad, Min 2 to 8 yrs exp required in outbound Sales. Must have worked on Dialer Package : Up To : 5LPA + Incentives Location:-Gurgaon Required Candidate profile Must have managed a team of Tele sales/ sales executives Experience only in Tele sales/Outbound sales to be considered Must have managed a team of 15-20 team members Call/Whtsapp Nadir @ 9899682309 Perks and benefits Huge Incentives

Hello Folks! Greetings of the Day! Inviting application for One of the Multinational BPO. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader into outbound sales process. Location - Kolkata Budget -6 lpa Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to en...