Home
Jobs

Collection Call Centre Team Lead

5 - 8 years

5 - 7 Lacs

Posted:5 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

We are seeking a dynamic and results-driven Collection Team Leader to manage and guide a team of collection agents in achieving recovery targets. The ideal candidate will have experience in collections within the NBFC or financial services sector, strong leadership skills, and a deep understanding of regulatory compliance and customer handling.

  • Lead, motivate, and manage a team of collection agents to meet daily, weekly, and monthly recovery targets.
  • Monitor call quality, productivity, and performance metrics of the team.
  • Ensure adherence to collection strategies and compliance with regulatory guidelines (RBI, etc.).
  • Handle escalated customer cases and resolve disputes professionally.
  • Prepare and present daily/weekly/monthly reports on collection performance.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Kochi, Hyderabad, Bengaluru