37 Dialer Management Jobs - Page 2

1)Managing the day to day activities of the team. 2)Motivating the team to achieve organizational goals. 3)Developing and implementing a timeline to achieve targets. 4)Delegating tasks to team members. 5)Outbound sales Experience Required Candidate profile 6)Conducting training of team members. 7)Creating a pleasant working environment that inspires the team. 8)Conducting performance review 9)Dialer Management Experience

IntouchCX is Hiring for Dialer Administration Role & responsibilities: Minimum 2-4 years of call center experience including dialer administration and WFM system configurations. 2: Knowledge of dialer and WFM system including configuration and Administration. 3: Exceptional Listener and communicator who effectively conveys information verbally and in writing. 4: Resourceful team player who excel at building trusting relationships with customer and peers. 5: Results-Driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. 6: Self-confident attitude and a positive demeanor. 7: Copes well with change and comfortable adapts to new situations. 8: Proficient in Microsoft office products with a focus on Excel, Access and Power point. 9: Must be a Graduate

Managing the Process and Productivity of the assigned center. Managing the team of team leaders with a team of 150+ telecallers. Conducting the risk-based assessment or processes in order to determine areas of focus for internal controlDeveloping, implementing, and monitoring compliance Training & developing the team on Processes and Sales strategies Maintaining the MIS and Weekly trackers on quality, process, and training. Must understand the dialer management

Job Purpose Objective is to create a virtuous cycle of improvement in our dialer system & process to increase ease for our DMS call center team. Duties and Responsibilities To delivers Innovations. Builds on the ideas identified and shared on agreed timeline. Work with Business/IT in BFL to understand the dialer requirement for business along with CRM integration. Preparation of BRD, User Stories & Test Cases, underlying business processes, and implementation plans with readiness of API specs for dialer specific products/Process flow. Co-ordinate development of solution in line with captured requirements. Necessary business approvals/underwriting approvals to be in sync with APIs and integration kit. Manage the UAT efforts until released into production and provide post-production after-care. Having comprehensive understanding of various phases like Requirement Gathering, Analysis, Design, Development and Testing. Analyzing core system components and extracting business logic and rules for seamless integrations. Work with key stakeholders to effectively orchestrate IT integration of Dialer and CRM integration along with DMS related requirement on customer App (3in1). Key Decisions / Dimensions To execute cross-functional digital projects maintain and manage agreed timelines. To track team KPI and performance Major Challenges To execute cross-functional digital projects as per agreed timeline and in-line with RBI, legal & compliance guidelines. To solve problems for issues that may emerge in the fulfillment space in course of a cross-functional digital project. Identify high customer impact processes within fulfillment and transform them via digital. To make sure real time dialer product & platform support to business & field team Required Qualifications and Experience a)Qualifications Postgraduate with Project Management skill set or Engineering Graduates b)Work Experience More than 2-5 years of experience in financial industry Experience in Project Management, Dialer and CRM platform, Semi technical understanding of APIs, Loan life cycle understanding. Web portal, Cloud & web based dialer along development delivery will be an added advantage

Job Title: Team Leader - (Collections Tele calling) Experience : 2- 4 Years Commitment : Contract (Off-Role) Team : Collection & Recoveries What You Will Do: Needs to Manage in house tele calling team (25-30 headcount), No field collection. • Ensuring assigned targets are achieved • Interact with High-Risk customers and get the account resolved. • Needs to Coordinate with Collection Manager and make sure the required process is followed or implemented. • Should have knowledge on Dialer and current dialer software. • Ensure that the entire telecalling team maintains the required intensity and consistency in follow-ups. What You Will Need To Succeed: 2 to 4 years' work experience in managing an in-house telecalling collection process is required. Experience in Banking / NBFC / Fintech preferred. Knowledge of MIS/ Excel is required. • Excellent communication in English & Hindi.

Urgent Opening For Sales Team Leader Min 1 yr exp as a TL Sales and BPO Background Aware about basic KRA & KPI's Immediate Joiner Insurance Background Share CV - 8295156266

Job description We are looking for Team Leader with Call centre/ BPO experince, who can travel with us with our professional path Responsibilities Responsible for team Performance, Attrition and shrinkage. Prepare Daily reports. Manage and Handle all the team reports and improve performance on daily basis. Dialer Management exposure & usage is must. Knowledge of Excel & good working skills in Systems. Required Candidate profile Candidate with 2+yrs in Inbound/ outbound Voice process from domestic Call center domain with strong Team Handling experience. Good communication skills in English & Kannada. Good Computer Knowledge & MIS reporting skills Immediate Joiners preferred. Contact HR -- Mahalakshmi @ 8428688801 Email - mahalakshmi.t@imarque.com walkin address: 1st Floor, KSOU Regional Centre, Naganur Rd, behind Shamanur, J.H.Patel Nagar, Davanagere, Karnataka 577004

Roles and Responsibilities Oversee vendor management for tele collection services, including performance monitoring and contract compliance. Develop and implement effective recovery strategies to minimize delinquencies and maximize recoveries. State wise / Zone - Location management & Must be Target oriented & set high benchmarks. To Manage In-house Team Leaders, followed by vendor management at location level. Control portfolio in terms of Physical collections & CRR indicators in External domain. Reports Management which will support in tracking field team performance. Departmental liaising to improve team performance. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services To manage Audit and Quality parameters at vendor management level Must be good in planning, Operational challenges & problem solving. Analyse team performance and provide corrective action for improvement. Ensure proper quality controls on the set process Customer escalation and complaints management in coordination with other departments. Training and development for team Motivation. Desired Candidate Profile 10-18 years of experience in Collections Management or related field. Experience in Unsecured collection from Similar Industry Excellent Vendor Management skills with ability to negotiate contracts and manage relationships effectively. Strong understanding of Collection Management principles, practices, and regulations. Proficiency in Dialer Management software applications (e.g., Genesys WFM).

Designation: Dialer Manager Graduation: Any Graduate/Post Graduate Payroll-Bank Experience: 2+ years of relevant experience. CTC Upto : 7L Age – Upto 30yrs Job Location : Thane , Quantum, Hiranandani Estate Call 7738521154 Shilpa www.hyfly.in Required Candidate profile Manage daily outbound call center dialer functionality end to end Monitor and churn the database tables and upload Database Control Idle time and call drop offs Switch lines between GSM, PRI & SIP Perks and benefits Medical Allowance + Daily Allowance

Designation: Dialer Manager Graduation: Any Graduate/Post Graduate Payroll-Bank Experience: 2+ years of relevant experience. CTC Upto : 7L Age – Upto 30yrs Job Location : Thane , Quantum, Hiranandani Estate Call 7738521154 Shilpa www.hyfly.in Required Candidate profile Manage daily outbound call center dialer functionality end to end Monitor and churn the database tables and upload Database Control Idle time and call drop offs Switch lines between GSM, PRI & SIP Perks and benefits Medical Allowance + Daily Allowance

Designation: Dialer Manager Graduation: Any Graduate/Post Graduate Payroll-Bank Experience: 2+ years of relevant experience. CTC Upto : 7L Age – Upto 30yrs Job Location : Thane , Quantum, Hiranandani Estate Call 7738521154 Shilpa www.hyfly.in Required Candidate profile Manage daily outbound call center dialer functionality end to end Monitor and churn the database tables and upload Database Control Idle time and call drop offs Switch lines between GSM, PRI & SIP Perks and benefits Medical Allowance + Daily Allowance

Designation: Dialer Manager Graduation: Any Graduate/Post Graduate Payroll-Bank Experience: 2+ years of relevant experience. CTC Upto : 7L Age – Upto 30yrs Job Location : Thane , Quantum, Hiranandani Estate Call 7738521154 Shilpa www.hyfly.in Required Candidate profile Manage daily outbound call center dialer functionality end to end Monitor and churn the database tables and upload Database Control Idle time and call drop offs Switch lines between GSM, PRI & SIP Perks and benefits Medical Allowance + Daily Allowance