100 Dialer Management Jobs - Page 2

Team Management: Provide leadership, guidance, and coaching to a team of customer service representatives. Performance Monitoring: Monitor team performance closely to ensure individual and team targets are met or exceeded. Training and Development: Conduct regular training sessions to enhance the skills and knowledge of team members. Quality Assurance: Ensure adherence to quality standards and procedures by conducting regular quality checks and providing feedback to team members. Issue Resolution: Address escalated customer issues and complaints in a timely and effective manner. Reporting: Generate and analyse performance reports to identify trends, areas for improvement, and best practices....

Job description We are looking for Team Leader with Call centre/ BPO experince, who can travel with us with our professional path Responsibilities Responsible for team Performance, Attrition and shrinkage. Prepare Daily reports. Manage and Handle all the team reports and improve performance on daily basis. Dialer Management exposure & usage is must. Knowledge of Excel & good working skills in Systems. Required Candidate profile Candidate with 2+yrs in Inbound/ outbound Voice process from domestic Call center domain with strong Team Handling experience. Good communication skills in English & Kannada. Good Computer Knowledge & MIS reporting skills Immediate Joiners preferred.

SBI Card is scouting for AVP/DVP - Portfolio Manager (Collections) for Gurgaon location. Experience Required: This person shall manage calling of CD 1 bucket pan India with centers in Delhi NCR, Bangalore & Chennai , roughly 600 people at vendor roles and 3-4 FTEs, currently we have 2 FTEs ( VMs ) aligned to the role Young, Vibrant leader with an experience of 10-15 years, strong oral & written communication skills Proven experience in Dialer Management clear understanding of dialers & its usage is a must Demonstrated ability to lead & manage large, scaled teams in call-center environment, preferably outbound collections Strong grasp of call center KPIs & performance management Familiarity w...

Job Title: Lead Workforce Management (WFM) Company: Globiva Location: Gurgaon (Sector 18) Work Mode: Work From Office (WFO) Working Days: 6 Days (Fixed/Rotational Off as per policy) About the Role We are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure process efficiency and business targets are met. Key Responsibilities Lead and manage a team of WFM executives, ensuring smooth workforce operations. Forecast call volumes, plan capacity, and build schedules for optimum resource utilization. Manage real-time monitoring, shrinkage control, and adherence tracking. Handle dialer manageme...

Position: Assistant Vice President - Center IT & Dialer Operations Location: Dadar, Mumbai Work Mode: Work from Office Experience: 15-20 years Role Overview We are looking for an experienced professional to lead the IT and Dialer Management function for our call center operations. The ideal candidate will be responsible for end-to-end setup, configuration, and management of call center technology infrastructure, ensuring seamless operations, compliance, and performance optimization. Key Responsibilities 1. Call Center Setup & Infrastructure Management Lead the planning and execution of new call center setup, including IT infrastructure, network, and telephony systems. Evaluate and deploy dia...

Hi Jobseekers, We are seeking a highly motivated and results-driven Assistant Manager - Sales to join our dynamic sales team. Job Posting: Assisstant Managr Sales Location: Salt Lak, Kolkata Salary: Upto 6.5 LPA (based on experience) Experience: 6+ years in BPO Quality (with at least 1 year as Assistant Manager on paper) Key Responsibilities: Assist the Sales Manager in developing and executing sales strategies to achieve monthly and quarterly sales goals. Identify and target new business opportunities to drive revenue growth. Build and maintain strong relationships with existing customers, addressing any concerns or issues promptly Supervise and motivate the sales team to meet or exc eed pe...

Role & responsibilities Troubleshooting and Issue Resolution: Identify and diagnose issues with dialer systems, including call routing, lead distribution, campaign settings, and data integrity. Resolve technical problems reported by users, providing timely solutions and workarounds. Analyze error logs and system performance metrics to pinpoint root causes. System Administration and Configuration: Configure and manage dialer settings based on client requirements, including campaign creation, dialing strategies (predictive, progressive, etc.), and call filtering. Implement updates and patches to the dialer software. Monitor dialer performance and make necessary adjustments to optimize call flo...

Role & responsibilities To handle minimum of 3-5 team leaders with their team To achieve collection targets of the respective portfolios assigned. Co-ordinate with bank team with respect to day to day operations. Continuously monitoring telecalling teams performance suggest and implement strategies to enhance productivity . Responsible for managing the attrition across assigned teams. Responsible for smooth flow of process relating to collections Prepare and publish report on daily team performance. Preferred candidate profile Minimum Qualification : Graduate Mandatory Malayalam Mandatory Total Work Experience : 5-10 Years salary - 4.5 to 6 lacs Job Location :Coimbatore Contact Person: Gayat...

Position Title: Team Manager Banking/BFSI Contact Centre Location: Turbhe, Navi Mumbai Role Overview: We are hiring a Team Manager to lead operations in a Banking/BFSI contact center. The role involves managing a large team, ensuring service quality, driving performance, and handling escalations to deliver superior customer experience. Key Responsibilities: Lead and manage a team to achieve KPIs (AHT, FCR, CSAT). Monitor interactions to ensure compliance and service quality. Provide feedback, coaching, and drive training initiatives. Handle escalations and resolve customer issues effectively. Prepare performance reports and support process improvements. Requirements: Minimum 1.5+ years of As...

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high cu...

Hiring for Collections Manager 6 days working Day shifts upto 10 LPA Min 2 years of experience as manager- Credit Card Collections Manager is required Team Handling Exp is mandatory HR Neeraj : 9315231503 HR Ridhi : 8178280056

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills asse...

Role Accountability Responsible for facilitation of Dialer strategy and Dialer Metric. Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns. Collaborate with IT and Process owners for Automation of processes leading to productivity Increase. Implement and execute approved dialer strategies. Ensure parity across sites for the processes / procedures / strategies implemented. Track daily activity closure and timelines. Ensure all approvals are in place for any change implemented in dialer strategy. Required to work in a 24*7 environment on rotati...

Position: Manager/Senior Manager Call Center IT & Dialer Operations Location: Dadar, Mumbai Work Mode: Work from Office Experience: 1015years Role Overview We are looking for an experienced professional to lead the IT and Dialer Management function for our call center operations. The ideal candidate will be responsible for end-to-end setup, configuration, and management of call center technology infrastructure , ensuring seamless operations, compliance, and performance optimization. Key Responsibilities 1. Call Center Setup & Infrastructure Management Lead the planning and execution of new call center setup , including IT infrastructure, network, and telephony systems. Evaluate and deploy di...

Required Qualifications: Bachelor s degree in Information Technology, Business Administration, or related field. Advanced certifications are a plus. 8+ years of experience in Dialer management, with at least 3 years in a leadership role. Strong understanding of Dialer systems, CRM tools, and campaign management platforms. Proven track record of managing large-scale campaigns and complex Dialer infrastructures. Knowledge of regulatory standards such as TCPA, DNC, and GDPR. Preferred Skills: Analytical mind-set with the ability to interpret data and derive actionable insights. Excellent leadership, communication, and stakeholder management skills. Expertise in predictive, preview, and manual d...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology serv...

Urgently hiring WFM / RTA Specialist / Dialer Analyst US Process / NIGHT SHIFT WORK FROM OFFICE Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call aba...

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is...

Roles and Responsibilities Provide technical support to end-users through phone, email, or chat for desktop issues related to hardware and software. Troubleshoot and resolve technical problems with dialers, CRM systems, ViOP calls, and other IT applications. Manage incoming requests from various channels (phone/email/chat) using an IT helpdesk system. Collaborate with team members to escalate complex issues and ensure timely resolution. Document all incidents and resolutions in a clear manner. Work location : Chennai Notice period : Immediate Desired Candidate Profile 2-5 years of experience in IT Support or System Support role. Strong knowledge of CRM systems, Dialer management, Desktop Sup...

Role & responsibilities To handle minimum of 3-5 team leaders with their team To achieve collection targets of the respective portfolios assigned . Co-ordinate with bank team with respect to day to day operations Continuously monitoring telecalling teams performance suggest and implement strategies to enhance productivity . Responsible for managing the attrition across assigned teams Responsible for smooth flow of process relating to collections Prepare and publish report on daily team performance. Minimum Qualification : Graduate Mandatory Total Work Experience : 5-6 Years salary - 4 to 6 lacs Job Location :Royapettah,Chennai.

Shift- US shift- 6 pm to 3 am (night shift) Department Workforce Management Reports to Head of Department WFM Job Purpose To manage all planning, scheduling & real-time, dialler & access management, along with invoicing processes in support of operations to achieve the business objective (primarily achieving business service level & account profitability) and maximizing efficiency and occupancy. To ensure strategic goals are met through, collaborative planning, effective communication, while ensuring forecast alignment with strategic goals. Primary Responsibilities Manage end to end planning & scenario building for managing account profitability Manage operations from scheduling & real time ...

Job role Ideal candidate would be someone who has 5+ years' experience of leading a Team of 30-40+ individuals either at a manager level or an assistant manager level in a target driven environment for a US based client Experience in US based logistics, should be sound with US geography at states and counties level Proven experience in managing diverse customer base across multiple states in US and is able to plan assignments across different geographical regions in US Sound knowledge of Workforce Management functions including dialer management and real time monitoring and able to independently implement best industry practices Knowledge on automation tools like SQL and Power BI would be an...

Dialer Manager (US Market) Location: Noida (Work From Office) Shift: US Shift About Us We are a Silicon Valleybased company specializing in large-scale case acquisition for law firms across the United States, with a strong focus on mass tort and personal injury. Our team includes senior leaders from Silicon Valley, India, and Romania, with a proven track record of launching successful products. We combine advanced dialer systems, AI-driven automation, and process excellence to deliver high-quality, compliant claimant intakes at scale. About the Role We are seeking a Dialer Manager with a strong background in dialer management to lead strategy, execution, and optimization of all outbound and ...

Must have Min 1.5yrs exp as a Team Leader in Tele Collections process BPO. Well Versed with KPIs Team handling skills Fluent in English 6 days Working Call 8447780697 send CV monu@creativeindians.com

Key Responsibilities Lead and supervise a team of recovery agents to meet daily and monthly collection targets Monitor agent performance and provide coaching, feedback, and escalation support Manage dialer operations (predictive/manual) and ensure optimal call flow and connectivity Generate and analyze MIS reports using Excel (pivot tables, VLOOKUP, dashboards) Coordinate with IT/support teams for dialer troubleshooting and system enhancements Ensure compliance with recovery protocols and regulatory guidelines Conduct daily huddles, performance reviews, and team briefings Maintain discipline, attendance, and productivity across shifts. Required Skills & Qualifications Graduate in any discipl...