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It Support Engineer

It Support Engineer

Captalent Hr

2 - 5 years

3 Lacs

chennai

Posted:21 hours ago| Platform:

Apply

Skills Required

dialer desktop support it support system support it helpdesk dialer management technical helpdesk viop calls viop crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide technical support to end-users through phone, email, or chat for desktop issues related to hardware and software.
Troubleshoot and resolve technical problems with dialers, CRM systems, ViOP calls, and other IT applications.
Manage incoming requests from various channels (phone/email/chat) using an IT helpdesk system.
Collaborate with team members to escalate complex issues and ensure timely resolution.
Document all incidents and resolutions in a clear manner.

Work location : Chennai

Notice period : Immediate

Desired Candidate Profile

2-5 years of experience in IT Support or System Support role.
Strong knowledge of CRM systems, Dialer management, Desktop Support, IT Helpdesk tools.
Excellent communication skills for effective issue resolution over phone/email/chat.

Interested candidates can apply to kinnera259@gmail.com

Regards,

HR Manager

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