2.0 - 5.0 years

3 - 3 Lacs

chennai

Work from Office

Roles and Responsibilities Provide technical support to end-users through phone, email, or chat for desktop issues related to hardware and software. Troubleshoot and resolve technical problems with dialers, CRM systems, ViOP calls, and other IT applications. Manage incoming requests from various channels (phone/email/chat) using an IT helpdesk system. Collaborate with team members to escalate complex issues and ensure timely resolution. Document all incidents and resolutions in a clear manner. Work location : Chennai Notice period : Immediate Desired Candidate Profile 2-5 years of experience in IT Support or System Support role. Strong knowledge of CRM systems, Dialer management, Desktop Support, IT Helpdesk tools. Excellent communication skills for effective issue resolution over phone/email/chat. Interested candidates can apply to kinnera259@gmail.com Regards, HR Manager

Posted 1 day ago

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