It Support Engineer

Who

At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about making a difference and want to be part of a team that values impactful work, we invite you to join us.

We have established Roundglass Giving, encompassing various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

At Roundglass Living, our mission is centered around helping individuals lead healthier and more fulfilling lives through the practice of holistic wellbeing. We achieve this by providing access to the best teachers, innovative tools for cultivating healthy habits, and scientifically backed resources. Through the offerings, we empower people to make lasting changes that enhance their overall health and wellbeing.

What

• Users Interaction & Continue Shadowing with senior IT person on how to provide L1 support to users.
• Guidance on Escalation management
• Assist in performing hardware configuration and software license allocation & installation procedures (O365, zoom, crash plan, air watch)
• Provide support in diagnosing hardware and software issues and troubleshooting activities.
• Understand Remote Locations Setup, All Hands, Boardroom Setup, HR systems, BOX, & Printers setup
• Assist with backing up data and data archiving.
• Troubleshoot hardware as well as software applications.
• Maintains the functionality of computer systems.
• Update hardware and software applications regularly/weekly.
• Repair and Replace damaged equipment.
• Managed and maintained records on stocks of equipment.
• Tasked with planning and performing scheduled maintenance upgrades.

Skills

• Ability to anticipate, identify and resolve complex issues.
• Demonstrated oral and written communication skills and ability to work cross functionally.
• Demonstrated ability to multi-task, perform in a fast-paced environment & respond quickly to situational needs as they arise.
• Good Communication Skills
• Learning and Flexible attitude
• Open to work in 24* 7 environment with various Shifts (including Night Shifts).

Why

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people.

We’re a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community, and we are always looking for people who share our passion.

To learn more, visit our Website, Facebook, Instagram and LinkedIn.

Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

accommodation to individuals with disabilities who need assistance applying for a job. Please contact Talentacquisition.in@round.glass for more information.

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.