DHI Solutions - Team Lead - Observability Services

Job Summary

Key Responsibilities

• Build and manage observability pipelines to ingest and correlate Metrics, Events, Logs, and Traces (MELT)from multiple systems across web, mobile, backend, and infra.
• Lead Datadog implementation and optimization, including APM, RUM, dashboards, synthetics, alerting, and anomaly detection features.
• Act as the primary point of contact for triaging and analyzing issues reported via observability tools.
• Perform end-to-end Root Cause Analysis (RCA) on recurring incidents and anomalies, and drive closure by working closely with development, QA, infra, and support teams.
• Define and enforce observability best practices, including tagging strategy, SLO/SLA setup, error budget tracking, and log hygiene.
• Build and maintain dashboards, monitors, and custom views for different stakeholders including Engineering, Support, and Leadership.
• Drive incident review meetings, document learnings, and contribute to postmortems and corrective action plans.
• Continuously evaluate the health of applications and services, and suggest architectural or code-level improvements.
• Collaborate with InfoSec and Compliance teams to ensure telemetry data is protected, compliant, and governed.
• Mentor junior engineers on observability frameworks, diagnostic techniques, and tooling.
  

Required Skills & Experience

• 6 to 10 years of total experience with 24 years in observability, SRE, or monitoring-focused roles.
• Strong hands-on experience with Datadog (APM, RUM, Infrastructure Monitoring, Synthetics, Dashboards, Alerts, etc.)
• Solid understanding of MELT concepts and how to structure telemetry for modern applications.
• Proficient in Root Cause Analysis (RCA), incident lifecycle management, and blameless postmortems.
• Experience working with microservices, cloud platforms (AWS/GCP/Azure), and containerized environments (Docker/Kubernetes).
• Strong skills in scripting (Python/Bash) and tools like Fluentd, Logstash, or OpenTelemetry.
• Familiarity with CI/CD pipelines, version control (Git), and infrastructure-as-code is a plus.
• Ability to communicate clearly with cross-functional stakeholders, translate technical findings, and influence resolution paths.
• Strong sense of ownership, analytical thinking, and process improvement mindset.
  

Good To Have

• Experience integrating observability tools with ServiceNow, PagerDuty, or Slack for automated alerting and incident response.
• Knowledge of ITIL practices, service health modeling, and business KPIs mapping.
• Certification in Datadog, AWS Cloud Practitioner, or SRE Foundations.
  

Soft Skills

• Strong leadership and team mentoring abilities.
• Excellent analytical and problem-solving skills.
• Effective verbal and written communication.
• Ability to work independently and lead in a fast-paced, production-critical environment