Developer-Tech Support

About Karomi

ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) enables 4000 leading Global and Indian brands. We offer everything to get artwork projects going & manage every step of the packaging and artwork process. Companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance. 

Overview

We are seeking a Developer to join our Delivery & Operations team who will be responsible for providing backend technical support and actively participate in ongoing projects. 

Key Deliverables

• Enhance existing systems by analysing business objectives, preparing action plans, and identifying areas for modification and improvement. 
• Maintain and support existing software systems by identifying, diagnosing, and resolving defects. 
• Interact with clients to manage product support activities and ensure timely issue resolution. 
• Research and develop expertise in new technologies; create technical specifications, documentation, and test plans. 
• Handle Incident Tickets and Change Requests effectively, ensuring minimal service disruption. 
• Perform database maintenance, data migration, and server migration activities. 
• Provide Level 1 and Level 2 live issue support to ensure smooth system operations. 
• Manage new instance creation and configuration as required for projects or clients. 

Required Qualifications

• Experience: 1–2 years in software development or application support. 
• Bachelor's degree in computer science, Information Technology, Electronics, or a related field. (A master’s degree or relevant certification is a plus.) 
• Strong communication skills in English — both written and verbal. 
• Good analytical and problem-solving abilities. 
• Hands-on experience with ASP.NET, JavaScript, jQuery, and SQL Server. 
• Understanding of the Software Development Life Cycle (SDLC) and application maintenance processes. 
• Ability to troubleshoot and resolve technical issues effectively. 
• Team-oriented, with the ability to work independently when required. 
• Eagerness to learn new technologies and adapt to evolving project needs.