Desktop Support Engineer

Position Overview

Desktop Support Engineer

Key Responsibilities

• Provide first-level support for desktop and laptop issues, ensuring timely resolution of technical problems.
• Manage and maintain Active Directory accounts, including user creation, modification, and deletion.
• Utilize ticketing tools to track and manage support requests, ensuring all issues are documented and resolved efficiently.
• Assist in network support tasks, including troubleshooting connectivity issues and ensuring network reliability.
• Configure and install hardware and software, ensuring all systems are up to date and functioning correctly.
• Provide training and support to end-users on various applications, including Microsoft Outlook and other software tools.
• Collaborate with IT teams to implement new technologies and improve existing processes.
• Maintain a high level of customer service and communication with users to ensure satisfaction.

Qualifications

The ideal candidate will possess the following qualifications:

• 1 to 3 years of experience in desktop support or a related field.
• Strong knowledge of Active Directory, ticketing tools, and network support.
• Proficient in troubleshooting hardware and software issues.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with Microsoft Outlook and other common office applications.
• Strong organizational skills and attention to detail.

Additional Information

This is a full-time position with a day schedule, requiring on-site work in locations including Other Gujarat, Vapi, Other Maharashtra, and Pune. We have 10 positions available, offering a competitive annual salary of 2,50,000. If you are ready to take the next step in your career and join a supportive and innovative team, we would love to hear from you!