Desktop Support Engineer

Position Overview

Desktop Support Engineer

Key Responsibilities

As a Desktop Support Engineer, your primary responsibilities will include:

• Providing first-line support for desktop-related issues, including hardware and software troubleshooting.
• Configuring and maintaining desktop systems, ensuring optimal performance and security.
• Assisting users with VPN setup and configuration, ensuring secure remote access.
• Managing and resolving issues related to DHCP, DNS, and network connectivity.
• Offering support for antivirus software and ensuring systems are protected against threats.
• Conducting remote support sessions to assist users in resolving technical issues efficiently.
• Configuring and troubleshooting Microsoft Outlook and other email clients.
• Documenting support requests and resolutions in the ticketing system for future reference.
• Collaborating with other IT team members to improve processes and enhance user experience.

Qualifications

The ideal candidate will possess the following qualifications:

• A minimum of

  1 to 2 years

  of experience in desktop support or a related field.
• Strong knowledge of desktop operating systems, hardware components, and software applications.
• Proficiency in troubleshooting network issues, including DHCP and DNS.
• Experience with remote support tools and techniques.
• Familiarity with antivirus solutions and best practices for system security.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Ability to work effectively in a team-oriented environment.

2,50,000