Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team. This role is essential in ensuring that our employees have the necessary technical support to perform their duties efficiently. The ideal candidate will possess a strong foundation in desktop support and network troubleshooting, along with excellent communication skills. If you are passionate about technology and enjoy solving problems, we encourage you to apply. Key Responsibilities Provide first-level support for desktop and laptop issues, ensuring timely resolution of technical problems. Manage and maintain Active Directory accounts, including user creation, modification, and deletion. Utilize ticketing tools to track and manage support requests, ensuring all issues are documented and resolved efficiently. Assist in network support tasks, including troubleshooting connectivity issues and ensuring network reliability. Configure and install hardware and software, ensuring all systems are up to date and functioning correctly. Provide training and support to end-users on various applications, including Microsoft Outlook and other software tools. Collaborate with IT teams to implement new technologies and improve existing processes. Maintain a high level of customer service and communication with users to ensure satisfaction. Qualifications The ideal candidate will possess the following qualifications: 1 to 3 years of experience in desktop support or a related field. Strong knowledge of Active Directory, ticketing tools, and network support. Proficient in troubleshooting hardware and software issues. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team in a fast-paced environment. Familiarity with Microsoft Outlook and other common office applications. Strong organizational skills and attention to detail. Additional Information This is a full-time position with a day schedule, requiring on-site work in locations including Other Gujarat, Vapi, Other Maharashtra, and Pune. We have 10 positions available, offering a competitive annual salary of 2,50,000. If you are ready to take the next step in your career and join a supportive and innovative team, we would love to hear from you!