Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team. This role is essential in ensuring that our employees have the necessary technical support to perform their duties efficiently. The ideal candidate will possess a strong foundation in desktop support and network troubleshooting, along with excellent communication skills. If you are passionate about technology and enjoy solving problems, we encourage you to apply. Key Responsibilities Provide first-level support for desktop and laptop issues, ensuring timely resolution of technical problems. Manage and maintain Active Directory accounts, including user creation, modification, and deletion. Utilize ticketing tools to track and manage support requests, ensuring all issues are documented and resolved efficiently. Assist in network support tasks, including troubleshooting connectivity issues and ensuring network reliability. Configure and install hardware and software, ensuring all systems are up to date and functioning correctly. Provide training and support to end-users on various applications, including Microsoft Outlook and other software tools. Collaborate with IT teams to implement new technologies and improve existing processes. Maintain a high level of customer service and communication with users to ensure satisfaction. Qualifications The ideal candidate will possess the following qualifications: 1 to 3 years of experience in desktop support or a related field. Strong knowledge of Active Directory, ticketing tools, and network support. Proficient in troubleshooting hardware and software issues. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team in a fast-paced environment. Familiarity with Microsoft Outlook and other common office applications. Strong organizational skills and attention to detail. Additional Information This is a full-time position with a day schedule, requiring on-site work in locations including Other Gujarat, Vapi, Other Maharashtra, and Pune. We have 10 positions available, offering a competitive annual salary of 2,50,000. If you are ready to take the next step in your career and join a supportive and innovative team, we would love to hear from you!
Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team in Pune. This full-time position offers an exciting opportunity for individuals with a passion for technology and a commitment to providing exceptional support to our users. As a Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our desktop environments, assisting users with technical issues, and contributing to the overall efficiency of our IT services. Key Responsibilities Provide first-line support for desktop-related issues, including hardware and software troubleshooting. Assist users with Microsoft Outlook and other applications, ensuring they can effectively utilize their tools. Utilize ticketing tools to track and manage support requests, ensuring timely resolution and communication with users. Perform remote support for users, addressing issues efficiently and effectively. Manage user accounts and permissions through Active Directory, ensuring security and accessibility. Collaborate with other IT team members to resolve complex issues and improve support processes. Document solutions and maintain knowledge base articles to enhance team efficiency. Participate in training sessions and workshops to stay updated on the latest technologies and best practices. Qualifications The ideal candidate will possess the following qualifications: 1 to 5 years of experience in desktop support or a related field. Strong knowledge of desktop operating systems, applications, and hardware. Proficient in Microsoft Outlook and other productivity tools. Excellent communication skills, both verbal and written, to effectively assist users. Experience with ticketing tools and remote support technologies. Familiarity with Active Directory and user account management. Ability to work independently and as part of a team in a fast-paced environment. Strong problem-solving skills and a customer-oriented mindset. This position is based in Pune and requires on-site work during the day. We are looking to fill 10 positions, making this a great opportunity to join a growing team. If you are passionate about technology and enjoy helping others, we encourage you to apply and become a part of our innovative organization. Join us in delivering exceptional desktop support and enhancing the user experience across our organization!
Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team in Navi Mumbai, Mumbai City . This full-time position offers an exciting opportunity for individuals with a passion for technology and a commitment to providing exceptional support to our users. As a Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our desktop environments and assisting users with various technical issues. Key Responsibilities As a Desktop Support Engineer, your primary responsibilities will include: Providing first-line support for desktop-related issues, including hardware and software troubleshooting. Configuring and maintaining desktop systems, ensuring optimal performance and security. Assisting users with VPN setup and configuration, ensuring secure remote access. Managing and resolving issues related to DHCP, DNS, and network connectivity. Offering support for antivirus software and ensuring systems are protected against threats. Conducting remote support sessions to assist users in resolving technical issues efficiently. Configuring and troubleshooting Microsoft Outlook and other email clients. Documenting support requests and resolutions in the ticketing system for future reference. Collaborating with other IT team members to improve processes and enhance user experience. Qualifications The ideal candidate will possess the following qualifications: A minimum of 1 to 2 years of experience in desktop support or a related field. Strong knowledge of desktop operating systems, hardware components, and software applications. Proficiency in troubleshooting network issues, including DHCP and DNS. Experience with remote support tools and techniques. Familiarity with antivirus solutions and best practices for system security. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and a proactive approach to resolving issues. Ability to work effectively in a team-oriented environment. This position offers an annual salary of 2,50,000 and is scheduled for day shifts . We currently have 5 positions open for this role. If you are passionate about technology and eager to contribute to a collaborative team, we encourage you to apply and join us in delivering exceptional desktop support services.
Position Overview We are seeking a dedicated and enthusiastic Help Desk Executive to join our dynamic team in Bangalore . This is an excellent opportunity for individuals looking to kickstart their career in the IT support domain. As a Help Desk Executive, you will play a crucial role in providing exceptional customer service and technical support to our clients. With a competitive annual salary of 2,50,000 , this full-time position offers a chance to grow and develop your skills in a supportive environment. Key Responsibilities Respond to customer inquiries and provide technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware and software issues, ensuring timely resolution. Document and track customer interactions and technical issues in the help desk system. Assist in the setup and configuration of computer systems and software applications. Provide training and support to end-users on various software and hardware products. Collaborate with other team members to improve processes and enhance customer satisfaction. Stay updated with the latest technology trends and best practices in IT support. Qualifications The ideal candidate will possess the following qualifications: A Bachelor's degree in Computer Applications (BCA) or a related field. Proficiency in Kannada is essential for effective communication with local clients. Strong problem-solving skills and a customer-oriented mindset. Ability to work independently as well as part of a team. Excellent verbal and written communication skills. Prior experience in a help desk or technical support role is a plus, but not mandatory. Willingness to learn and adapt to new technologies and processes. This position is suitable for candidates with 0 to 2 years of work experience, making it an ideal entry-level opportunity for recent graduates or those looking to transition into the IT support field. We have 10 positions available, and we encourage all qualified candidates to apply. If you are passionate about technology and enjoy helping others, we would love to hear from you. Join us in providing top-notch support to our clients and be a part of our growing team! Apply now to take the first step towards a rewarding career as a Help Desk Executive!