Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. Information Developer Syndigo is a Master Data Management (MDM) visionary and a Product Information Management (PIM) leader. We are a team of passionate people who are rethinking the way MDM and PIM work. We recently raised $35 million in series A funding and we are on a trajectory for an accelerated product innovation and growth over the next two years. If you are a Information Developer who is looking to design and build the information architecture of our data management solutions, then now is the right time to join Riversand. Our solutions power enterprises worldwide, in a variety of industries including Retail, Manufacturing, Distribution, Energy, Healthcare, and Food Services. As an experienced Information Developer , you will be responsible for designing, developing, managing, and maintaining information deliverables of product as well as platform to facilitate various targeted audience / users to do their work as efficiently as possible. You will collaborate with the cross-functional teams to understand the features, functionalities, technologies involved and perform user and task analysis to design and develop information deliverables such as RESTful API, SDK, and Platform documentation for developers and Apps related install, setup, deploy, usage, troubleshooting, and maintenance documentation for business users and administrators. To be successful in this role, you must be curious about how things work in a product or platform having affinity for technology, have ability to write clearly, be self-motivator, and have patience in problem-solving. If you work efficiently in cross-functional teams and can communicate well with both the technical and non-technical staff, please don’t hesitate to apply below for this position. Here are some of your responsibilities. We are interested in knowing what else you can add to this: You will design and develop technical documentation of Platform / SDK and Product / Apps in collaboration with other developers and product managers. You will acquire good product knowledge from technical as well as business users’ aspect. You will independently setup the working environment by installing and configuring the required configurable files. You will validate the technical content against the runtime environment to ensure proper synchronization of the product and product documentation. You will acquire good knowledge on open source authoring tools and technologies. You will acquire good knowledge on standard templates, knowledge points, and content development process including tools and scripts. You will contribute value additions to the GUI and error message of the product. You will conduct quality assurance initiatives such as self-check, peer review, technical review, and information testing of documentation. Qualifications If what you read so far excites you about joining us, then we would like you to be already equipped with the following qualifications: Must have 1-3 years of experience in software/product documentation as an effective Technical Writer. Postgraduate/Graduate in Engineering/Science/English/Mass Communication and knowledge of the information development process and software. Experience in using any Documentation tool. Firm understanding of SDLC (software development lifecycle) and DDLC (document development lifecycle). Technical Writing Certification is good to have. Required skills and aptitudes include: Excellent communication and writing skills Good listening and interviewing skills Good multitasking abilities What’s in it for you? We foster a Collaborative work environment. You will enjoy learning with other creative and analytical minds We provide an opportunity for you to experiment and fail fast We want to make sure you get a competitive compensation and benefits Syndigo client roster features high profile enterprises which will provide you with industry-specific insights into data management and analysis Beyond work, we compete at local 5ks, 10ks and have fun at various sporting events Work Location: Bangalore (Hybrid) Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice. Show more Show less

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. Application Support Engineer Industry: Software, Master Data Management, Application Software, ERP, SaaS Primary Responsibilities Include - Provide Technical Support on Application and Configuration for Riversand SaaS product with global customer footprint on 24x7 operational environment. Provide timely response and resolution for customers with SLA management & tracking Own, resolve and restore technical and operational issues with Root Cause Analysis (RCA) of incidents. Debugging, troubleshooting and testing the software and Application issues. Should be able to reproduce and resolve in lower environments before applying changes in production environments. Owns and drives end to end technical resolution of critical incidents which might need involvement from multiple parties and ensures the right collaboration and communication Should conduct periodic customer cadence call to review the tickets history and improvement process for customer environment. Contribute to the knowledge base and documentation for Application Support improvements Mandatory Requirements Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major) 4+ years of relevant experience with progressively responsible experience in Application Software Support Must have supported global customer over Email, Remote troubleshooting & Phone. Willing to work on 24x7 environment with shift roaster. Excellent written and oral communication skills. Technical Skills Should have worked on software system environment hosted on public cloud like Azure, AWS Should have worked with Software and Application systems that involves troubleshooting by analyzing API calls using tools like Postman, etc. Multi-tenant environment and work environment with customer information security as high focus along with compliance. Should have worked on environment with large amount of data imports/exports, data relationship, validations, workflow configurations, Business rules configurations, Reporting tools etc. Knowledge on various data configuration structures like JSON, XML, YAML along with syntax and validations. Access and Analyze events from log management systems and monitoring tools like Sensu, Kibana, Grafana etc. Should have worked on ticketing tool to log, manage and track customer tickets like Jira Service Desk, ServiceNow, Team Foundation Server etc. Should be familiar with software system on Linux OS and applications running on micro-services architecture with big-data analytics. Ability to do scripting when required using shell scripting & Python Nice To Have Java programming understanding and knowledge Knowledge on Container Orchestration like Docker Swarm or Kubernetes Basic understanding on technology stack like Netty/ Nginx, Elastic Search, Mysql, Apache Storm, Kafka etc. Work Location - Bangalore (Bangalore) /Bengaluru Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice. Show more Show less

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. Customer Success Manager ( India _ Remote) The mission of a Syndigo Customer Success Manager is to ensure the industry’s most influential and most recognizable brands have a delightful experience when leveraging Syndigo’s suite of products and services. The CSM plays a critical role in the client retention function at Syndigo by working with our clients to ensure strong awareness and utilization of our solution to drive their continued success. we're looking for a great Customer Success Manager to assist our customers in their use of Syndigo’s product offering & to ensure ongoing success for our rapidly growing B2B SaaS company. This role is great for a person who’s looking to build a successful career in Customer Success domain, data management domains & work with a truly international and global team. Your Primary Responsibilities Acts as a key Syndigo ambassador in client organizations by demonstrating company values and by establishing strong credibility. Primary point of contact from Syndigo and key champion for customer responsible for overall success and long-term partnership. Builds relationships with various customer and partner stakeholders and executives at Director and/or CxO level to create champions and references. Orchestrates and co-ordinates relevant work/activities with multi-location, multicultural, multi-skill, multi-disciplinary teams. Evolve and refine engagement model, working arrangement and RASCI based on partner maturity and customer needs. Brings industry and domain best practices and methodologies in execution of program/projects across Master Data Management, Data Governance, Data Management, Integrations, Business Intelligence and Analytics. Perform business reviews with customers and partners on a regular cadence. Responsible for the Customer retention, takes ownership of the renewals. Identify and nurture opportunities for value growth with the customer; Leads customer workshops to help create a long-term vision and strategy for MDM across multiple industry verticals. Responsible for NPS metrics for customers and partners. Facilitate marketing activities like events, speaking engagements, references, testimonials, etc. with customers and partners. Manage negotiations and conflicts with excellent communication skills. Be a Syndigo ambassador to the partner organizations in terms of competency development and delivery support. What Makes You The Right Fit 3+ years of SaaS experience as a Customer Success Manager, Implementation Manager/Engineer, or as Account manager at a B2B SaaS business serving global (US/EU) customers. Carried either of Onboarding, Renewal, Upsell targets. Have done Project Management for various customers & has strong suit for managing stakeholder expectations, timelines, and commitments. Strong written and interpersonal skills both written & verbal Has a will to travel to meet customers, internal team members and Partners Undergraduate degree (B.E/B.Tech) and/or MBA Compensation & Location: Bangalore location is preferred but open for remote location (within India) Compensation is best among the industry with fixed, incentives. About Syndigo Syndigo enables commerce by supporting the efficient transfer of product information through its network of brands and their customers. The company provides descriptive product and nutritional information, images and other digital media, powered by deep analytics to empower engaging brand experiences online and in store. Through Syndigo’s integrated platform, Content Experience Hub, clients can publish, manage, syndicate and audit product content across the largest trading network of brands and recipients in the world. Syndigo serves more than 12,000 manufacturers and 1,750 retailers and distributors globally in many important consumer industries including grocery, foodservice, hardlines, home improvement/DIY, pet, health and beauty, automotive, apparel, and healthcare products. Visit https://www.syndigo.com/ for more information. Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice. Show more Show less

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. Job Summary The mission of a Syndigo Financial Planning & Analysis Manager is to balance the financial needs of our business while also forecasting how those financial needs fit into our short-term and long-term vision and growth initiatives. You’ll work together to maintain and improve our financial forecast model, monthly analysis and key performance indicators. This position will collaborate with executive leadership and report to the VP of Finance. Duties/Responsibilities Partnering directly with the executive leaders and cost owners Coordinate the annual budget, quarterly reforecasts, and monthly close processes for the FP&A function Perform variance and trend analysis on data between actual, budgeted, and forecasted targets for our business and develop actionable recommendations Work with a cross-functional team to help enhance & create KPIs and reporting packages using both financial and non-financial based metrics through data analysis Use modeling and analysis skills to develop creative solutions to complex business challenges Develop profitability assessments for unique lines of business to assist with business decisions Contribute to and work as the liaison of financial data by collaborating with the general accounting team and cost owners to understand future, current and past trends in key performance indicators Aid in the preparation of the monthly financial package that is presented to executive management Continue to maintain and enhance EPM tool Other duties and ad hoc analysis as needed Required Skills/Abilities Workday Adaptive Insights NetSuite experience a plus Advanced knowledge of Microsoft Excel required (VLOOKUP, SUMIF, Pivot, Macros) Education And Experience Bachelor’s Degree in Business Administration, Finance, or Accounting; CPA or MBA preferred 5-7 years minimum experience in financial planning and analysis or an equivalent combination of education and experience. SaaS or communications software experience a plus Work Location - Bangalore (Remote) /Bengaluru Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice. Show more Show less

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. Senior Technical Program Manager The Senior Technical Program Manager will plan, coordinate, and execute the technology-driven programs, initiatives, and SDLC. This role will drive multiple such technical programs and be responsible for implementation and adoption of those across the entire Syndigo technology department. While this role may involve some project management, the key focus area would be the program management of overarching technology programs and initiatives, SDLC, and technology operational excellence Job Description & Responsibilities Program planning and execution – Create, facilitate, and implement technology program charters and comprehensive project plans for those charters, identify cross-functional dependencies for execution and adoption of technology programs Technology program charters – Provide program management expertise for technology program charters such as application/client migration, tech upgrades, technology audits, infrastructure upgrade/shutdown, coordinate third-party tools selection, POCs and rollouts, cloud migration, technology intranet site creation and content management, technology learning programs Cross-functional collaboration – Partner with Engineering, Product, Architecture, IT/InfoSec, Support-Operations, Client Services on overarching programs involving technology; represent technology in cross-functional programs; communicate technology program updates, risks, and challenges to leadership Facilitation & Coordination – Work as facilitator and coordinator across various technology groups – Engineering, QA, Architecture, Technical Support & Operations, DevOps, CloudOps, IT/Infrastructure, InfoSec SDLC – Establish, implement, and improve engineering SDLC, standards, best practices, compliance/security measures; ensure efficient, consistent, and sustainable software engineering practices R&D roadmap execution and delivery – Standardize ways to track software product roadmap execution, progress measurement and status tracking; define, collect, summarize software delivery metrics; help coordinate change management decision-making, risk identification and mitigation Technology Operational Excellence – Standardize/streamline software development processes and best practices, help improve engineering experience and productivity; identify ways to improve quality and efficiency; coordinate and drive cross-functional meetings, ensure meetings effectiveness Jira and Confluence administration – Setup and administer Jira projects, workflows, and Confluence sites; define, govern, and enforce Jira/Confluence security and permissions standards Technology audits – Help with software engineering aspects involved in various technology audits, coordinate within software engineering groups for related deliverables, work with InfoSec and other teams for successful audits Work with global teams – Ability to work with global teams across multiple countries and time zones; be able to provide overlap with US working hours at least till 10 AM US Central Skills & Experience Must have 8–10 years of experience in the IT industry, with a minimum of 5 years managing large programs such as IT technical audits, customer migrations to new platforms, etc. Experience with program management, project management, progress status reporting, presentations, proposals to leadership Experience with Agile, Kanban and other software development methodologies Ability to independently lead mid to large size technology programs Experience with software delivery aspects – planning, execution, and delivery of SaaS-based software applications Experience with Jira, Confluence, SharePoint Excellent cross-functional collaboration and partnership skills Excellent verbal, written communication, and presentation skills Excellent time management, analytical and problem-solving skills Experience with Developer Experience tool such as Jellyfish, DX, LinearB is a plus Experience working with global teams spread across multiple countries/time zones 5+ years of experience in managing technology programs, an additional 5 years of experience with project management Bachelor’s degree in engineering preferred Work Location: Bangalore Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice. Show more Show less

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. Role: Payroll Administrator (India) Workplace: Bangalore (Hybrid) Work dimension: full-time Type: Payroll Specialist Role And Responsibilities The role will be responsible for administration of payroll of Syndigo India. To ensure timely and accurate processing of payroll for approx. 330 employees of Syndigo India. The Payroll Administrator will be responsible for providing external payroll bureau with all payroll data each month. This includes: New starters and leavers each month Changes in fixed pay, title or department. Variable pay due such as commission and bonuses. Allowances such as Shift Allowances, Telephone/Internet Allowances and Team Lunch Allowances. Review all employee expense claims and process for payment. Preparing monthly payroll reports for management review, such as total hours Headcount/ Turnover Checking Payroll reports from payroll bureau to ensure updates have been correctly processed by payroll bureau. Ensure payroll timetable is adhered to ensure payroll payments are made on last working day of the month. Complete all payroll related filings are completed on time and associated payments made to tax authorities and pension providers. Reconcile payroll register with cost to company to payroll related payments and create payroll journal for posting to general ledger system. Required Skills And Experience Excellent communication and organisational skills to work with people from all levels of the company. Proficient in Microsoft Office at least basic proficiency in MS Word and intermediate level of Excel Experience and knowledge with payroll laws in India and associated government bodies Ability to multitask effectively. Responsibilities include processing employee timesheets and expenses, capturing payroll related data from various sources, creating payroll reports and completing payroll tax filings. These duties tend to change day-to-day. Excellent written and verbal communication skills with employees, managers on a regular basis. Able to clearly explain their actions when faced with questions from employees or managers regarding their pay or deductions made from them. Able to write clearly when communicating with third-party vendors about issues pertaining to processing employee pay. Detail-oriented. To carefully review all documentation related to payroll processing before making any changes or updates to payroll processing for the company's employees. Ability to work independently. Self-motivation to work independently. Good analytical skills. Strong analytical skills to understand how various parts of the payroll system work together and how they affect each other. Able to work with a lot of new information at once, which requires them to be able to process data in a productive manner and help troubleshoot problems or make adjustments. Process improvement. Able to identify and implement improvements in payroll data capture and processing. Able to use MS Forms or Excel to process payroll data efficiently and accurately. Strong organizational skills to keep track of everything that impacts payroll at all times. This includes keeping up with paperwork and files, handling any issues that arise during the course of business and communicating effectively with employees, managers and third party payroll that have questions about India payroll. Candidate Profile University degree preferably in Accounting, Finance or Economics. Good experience (minimum 2 years) of payroll or similar finance administration role. Fluent in English - a prerequisite as role requires regular communication with European Chief Financial Officer based in UK and group accounting team in US Very good knowledge of MS Office skills, especially Excel to Intermediate or Advanced level; Ability to organize and prioritise own time and workload to meet deadlines while working with remote colleagues and line manager. Experience of NetSuite accounting software would be an advantage. /Bengaluru Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.