Candidate must have complete know of desktop hardware diagnostics troubleshooting , assembling computers . Must have a hardware course certification with minimum 2 years experience must live within mumbai limits
An IT Hardware Sales professional is responsible for selling computer hardware and related devices to businesses or consumers. They manage client accounts, identify customer needs, and provide solutions. They also negotiate pricing with vendors & quote directly & independantly to clients / sales contracts and ensure customer satisfaction. Inside Sales Representatives work in either an office environment selling products to customers. They’re often responsible for gaining new leads and converting them into ongoing customers by building lasting connections and relationships with them. The Inside Sales Representative will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
A Desktop Support Engineer provides technical assistance for hardware and software issues, ensuring optimal performance of IT systems and user satisfaction. Key ResponsibilitiesTechnical Support: Provide first-level support for desktops, laptops, printers, and mobile devices. Diagnose and resolve software and hardware incidents, including operating systems (Windows, macOS, Linux) and various software applications. 2 User Assistance: Respond to user inquiries regarding computer software or hardware operation to resolve problems. Assist users with login issues, password resets, and system access. 2 Installation and Maintenance: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Conduct regular software and hardware updates to maintain optimal performance. 2 Problem Diagnosis and Resolution: Identify and troubleshoot various technology issues, including network connectivity problems and software malfunctions. Provide solutions to ensure minimal disruption to business operations. 2 Documentation and Reporting: Maintain records of daily data communication transactions, problems, and remedial actions taken. Use ticketing systems to track service requests and incidents. 2 Required SkillsTechnical Proficiency: Strong knowledge of computer hardware, software, and networking principles. Familiarity with remote troubleshooting techniques is essential. 2 Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently and effectively. 2 Communication Skills: Excellent verbal and written communication skills to explain technical concepts to non-technical users. 1 Customer Service Orientation: A strong focus on providing excellent customer service and ensuring user satisfaction.