Desktop Support Engineer

Job Description

Job Summary: We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical support, troubleshooting, and maintenance for desktop systems, hardware, and software. This role ensures smooth operation and user satisfaction by resolving technical issues efficiently and professionally. Key Responsibilities: Provide first and second-level technical support for desktops, laptops, printers, and mobile devices (Windows/macOS). Install, configure, and maintain hardware, software, and peripherals. Respond to support tickets, emails, and calls in a timely manner. Troubleshoot system issues, network connectivity problems, and application errors. Support user account management in Active Directory, Exchange, and other enterprise systems. Perform system updates, patches, and antivirus tasks regularly. Maintain accurate records of hardware inventory and user issues via ticketing systems (e.g., ServiceNow, Jira). Collaborate with other IT teams to support infrastructure and systems. Set up and maintain IT equipment for new hires and existing employees. Provide basic user training and support documentation as needed. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 2+ years of experience in desktop or technical support roles. Strong knowledge of Windows and macOS operating systems. Familiarity with Active Directory, Office 365, and basic networking (TCP/IP, DNS, DHCP). Experience with remote desktop tools (e.g., TeamViewer, AnyDesk, RDP). Excellent communication and customer service skills. Ability to prioritize tasks and manage time efficiently. Preferred Skills: IT certifications such as CompTIA A+, Microsoft MCP, or similar. Experience with ticketing systems and ITSM frameworks. Knowledge of IT security best practices. Familiarity with SCCM, Intune, or MDM platforms is a plus. Job Types: Full-time, Internship Pay: ₹15,000.10 - ₹25,000.00 per month Shift: Day shift Education: Bachelor's (Required) Experience: total work: 1 year (Required) Desktop support: 1 year (Required) Windows Remote Desktop: 1 year (Required) Work Location: In person