tellecaller

Job Description

Job Responsibilities: Making Outbound Calls : Contacting potential or existing customers via phone to promote or sell products/services, or to gather information. Handling Inbound Calls : Receiving calls from customers and providing information, assistance, or resolving issues related to the company’s products or services. Lead Generation : Identifying and qualifying leads for sales, offering services, or gathering information about customer needs. Promoting Products and Services : Explaining features, benefits, and pricing of products/services to customers, and addressing any concerns or queries. Customer Follow-ups : Following up with customers on previous calls, confirming orders, or providing updates regarding services/products. Record Keeping : Documenting customer interactions, maintaining accurate records, and inputting data into the company’s CRM system. Meeting Targets : Achieving sales or call quotas, which could include generating a set number of leads, making a certain number of calls, or achieving sales revenue. Providing Customer Support : Assisting customers with issues related to orders, product inquiries, complaints, or returns. Upselling or Cross-selling : Identifying opportunities to sell additional products or services that may meet customer needs. Maintaining a Positive Relationship : Establishing and maintaining a friendly and professional relationship with customers to enhance customer satisfaction and loyalty. Skills & Qualifications : Communication Skills : Excellent verbal communication skills and an ability to build rapport with customers. Educational Requirements : Minimum Education : High School Diploma or equivalent (Bachelor’s degree can be a plus) Experience : Previous experience in telemarketing, customer service, or sales is advantageous but not required. Additional Qualities : Friendly, confident, and outgoing personality. Ability to handle rejection or difficult customers gracefully. Strong multitasking skills. Listening Skills : Ability to actively listen to customer needs, complaints, and inquiries. Persuasion Skills : Strong sales or persuasive skills to convince customers and close sales. Problem-solving Abilities : Capability to address and resolve customer concerns or objections effectively. Attention to Detail : Keeping accurate records of conversations and customer information. Basic Computer Skills : Familiarity with CRM software and basic office tools like MS Excel and Word. Time Management : Efficiently managing time to meet call quotas or performance targets. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Commuter assistance Flexible schedule Health insurance Schedule: Day shift Morning shift Work Location: In person