Desktop Support Engineer

About Caxton Associates:

About the role:

5-day

Responsibilities:

• Provide desktop support to the end users (trade floor and operations). This includes: installation, repair, servicing and maintenance of hardware (e.g. printers/scanners) equipment.
• Provide in office and remote support to our Singapore users.
• Setup all video and audio conference calls in our Singapore office
• Support, maintain, and troubleshoot hardware and software updates on the trade floor
• Perform PC workstation moves, add, changes.
• Responsible for maintaining the ticket queue (utilising Asana) and assign them to appropriate group as needed
• Respond to malware virus alert and take appropriate step to block, isolate, and mitigate risk exposure
• Involve with after hours on-call support rotation and Friday patching of PCs
• Providing onsite support, build relationships with Executives, Portfolio Managers and Infrastructure staff assisting them with questions, incidents and service requests
  

• Trade applications: Bloomberg and X_Trader
• Microsoft O365 (Windows 10/11 support), Adobe Acrobat, Google Chrome
• Active Directory
• Mobile telephony support (Microsoft Intune MDM, Cisco IP phones and IP communicator software)
• Remote desktop (Cato VPN)
• Confluence
• Proprietary developed applications
  

• Create package for automated deployment - globally deploy changes and remove software
• Create, deploy and troubleshoot Windows 10 images via MDT/WDS
• Analyse and revamp current group policies
  

Requirements

• Minimum 5 years of relevant experience, preferably in banking/financial services industry.
• Ability to work independently, and sufficiently qualified to handle situations locally outside of UK/US hours
• Ability to work in a fast paced, high pressure work environment.
• Strong customer support skills with a focus on delivering high quality service.
• Strong communication and interpersonal skills and a self-starter
• Strong collaborative skills with the ability to work effectively in a team-oriented environment
• A keen eye for detail, a curious mindset, and a willingness to challenge the status quo
• Willing to work off-hours and weekends as needed to address critical issues or system maintenance
• Powershell experience is a plus
• Displays and operates at the highest degree of ethics and integrity