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Bajaj Finserv
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Deputy Unit Manager - Operations and Service

Deputy Unit Manager - Operations and Service

Bajaj Finserv

2 years

0 Lacs

Pune Maharashtra India

Posted:3 days ago| Platform:

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Skills Required

service management maintenance consistency audit audits compliance reports risk documentation assessment controls communication sampling drive lending crm salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

Location Name:

Pune Corporate Office - Mantri

Job Purpose

Plan and lead management of project lifecycle for changes in processes and systems owing to scope for Charge maintenance, process improvements, new product introductions and regulatory changes; Ensure focus on AOP and critical FPC projects to deliver as per expectations and timelines and ensure consistency of charges across all customer collaterals & system. Additionally control & timely Audit of all FPC parameters which includes PPG, Fees, Charges, Collaterals & Systems

Duties And Responsibilities

Propose and plan for operational audits in business units.

Execute operations audit and assess company operations, process, financial, compliance and other associated risks.
Identify opportunities for improving business processes, based on audit outcomes, to minimize risks.
Prepare and present quality reports of audit findings and recommendations to the Manager and customers.
Coordinate with clients to identify areas of risk within clients’ businesses.
Develop strategic initiatives to maintain and improve the audit function.
Provide professional advice to other auditors.
Identify key risk and control indicators for assigned audit areas.
Identify operational risks and make recommendations to manage risks.
Maintain documentation for risk assessment and management processes.
Perform audit-related investigation as directed by Manager.
Evaluate and revise internal controls and operational and management policies/procedures.
Ensure past audit recommendations are implemented in the current audit process.
Assist management in developing an annual audit plan.
Ensure compliance with government laws and company regulations.

Key Decisions / Dimensions

Recommendations on the improvements of Charges maintenance processesDecision on communication of relevant charges to customers through different collaterals

Major Challenges

Sampling methodology & frameworkEngagement with multiple stakeholders to drive processes

Required Qualifications And Experience

Qualifications
Post- Graduation
Work Experience

 Minimum 2 Years Of Experience In Financial Industry

 Strong lending domain and process understanding Strong stakeholder management skills

Understanding of lending systems (LMS, CRM, Salesforce , Montran, PLF etc. basis the role)

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Deputy Unit Manager - Operations and Service