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Deputy Unit Manager - Operations and Service

Deputy Unit Manager - Operations and Service

Bajaj Finance

2 - 4 years

2 - 6 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

stakeholder management compliance risk assessment documentation regulatory risk management systems audit lms business processes operations crm salesforce business communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Unit Manager - Operations and Service
Job Purpose
Plan and lead management of project lifecycle for changes in processes and systems owing to scope for charge maintenance, process improvements, new product introductions, and regulatory changes. Ensure focus on AOP and critical FPC projects to deliver as per expectations and timelines, and ensure consistency of charges across all customer collaterals and systems. Additionally, control and conduct timely audits of all FPC parameters, which includes PPG, fees, charges, collaterals, and systems. Duties and Responsibilities

Propose and plan for operational audits in business units.

Execute operations audit and assess company operations, process, financial, compliance, and other associated risks.

Identify opportunities for improving business processes, based on audit outcomes, to minimize risks.

Prepare and present quality reports of audit findings and recommendations to the Manager and customers.

Coordinate with clients to identify areas of risk within clients' businesses.

Develop strategic initiatives to maintain and improve the audit function.

Provide professional advice to other auditors.

Identify key risk and control indicators for assigned audit areas.

Identify operational risks and make recommendations to manage risks.

Maintain documentation for risk assessment and management processes.

Perform audit-related investigation as directed by Manager.

Evaluate and revise internal controls and operational and management policies/procedures.

Ensure past audit recommendations are implemented in the current audit process.

Assist management in developing an annual audit plan.

Ensure compliance with government laws and company regulations.

Key Decisions / Dimensions

Recommendations on the improvements of charges maintenance processes.

Decision on communication of relevant charges to customers through different collaterals.

Major Challenges

Sampling methodology and framework.

Engagement with multiple stakeholders to drive processes.

Required Qualifications and Experience

Qualifications: Post-Graduation

Work Experience: Minimum 2 years of experience in the financial industry

Strong lending domain and process understanding

Strong stakeholder management skills

Understanding of lending systems (LMS, CRM, Salesforce, Montran, PLF, etc., as relevant to the role)

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Deputy Unit Manager - Operations and Service