Deputy Manager- Training

Shift: Multiple timzones, no graveyard shift

Qualification: Bachelors in any disclipine

Experience: 48 months of any experience in the BPO segment. 24 months minimum in teaching/training English as a foreign language.

Experience Breakup: Education Industry / Teaching English as a foreign language.

Essential Hiring Skills: CEFR C1, Highly proficient verbal communication in English, Excellent Inter-personal skills, Excellent Stakeholder Management Skills, Excellent Project Management Skills, Excellent, MS Excel and Powerpoint Skills, Excellent Facilitation Skills, Excellent Negotiation Skills, Conflict Management Skills, Ability to Lead Independanly (IC)

Responsibilities:

Training, coaching, and mentoring of associates in need of comms. Skills improvement.
- Planning, design, and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members.- Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed.- Ensure Training Quality through Service Level and Training evaluations/assessments.- Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.- Conduct ongoing and thorough analysis of organizational, departmental, and individual training needs.- Ensure that training solutions are designed in a logical, structured, and clear manner, reflective of learning objectives and suited to a variety of learning styles.- Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behaviour and alter delivery method if necessary.- Keep self-updated on Learning & Development best Practices from the Industry. - Must be willing to learn the process with a desire to coordinate with cross functions and drive results.

Mandatory Skills: Content Management.