Deputy Manager - Process & Quality

Job Title                  : Deputy Manager – Process & Quality

Team                     : Process & Quality

No. of Vacancy         : 1

Location                 : Mumbai

Requirements:

• Graduate / MBA
• Minimum 8-12 yrs. of experience in Quality, Process and Project management domain, preferably from a Shipping background
• Mandatory skills                 : ISO internal auditor, Office, Visio, Six Sigma - BLACK BELT Ceritified. 
• Preferred certifications        : Scrum / Agile / PMP

Key Skills:

Process management / Process audit – ISO 9001 / Quality management / Stakeholder management / Excellent communication skills / Good interpersonal skills / Planning, coordinating and decision-making skills / Power BI

Key Responsibilities:

• Collaborate with cross-functional teams to design and implement

  AS-IS and TO-BE process maps

  for operational efficiency.
• Develop and maintain

  Standard Operating Procedures (SOPs)

  and

  Work Instructions

  for defined processes.
• Support departments in achieving

  ISO 9001 Quality Management System (QMS)

  certification through audit facilitation and documentation.
• Conduct

  internal audits

  aligned with ISO 9001 QMS standards to ensure compliance and process integrity.
• Create and manage

  Gantt charts

  and

  monthly audit calendars

  to schedule and monitor process audits.
• Track implementation of solutions across functions and monitor

  benefit realization

  post-deployment.
• Recommend and enforce

  process controls and revisions

  to align operations with strategic business objectives.
• Establish

  robust process frameworks

  and oversee

  change management

  for any modifications or improvements.
• Drive

  continuous improvement initiatives

  by identifying inefficiencies and proposing actionable enhancements.
• Assist teams in

  KPI development and management

  , ensuring alignment with performance goals.
• Implement and uphold the

  Quality Management Policy

  of Abrao Group across all relevant functions.
• Lead

  customer satisfaction surveys

  to gather insights and improve service delivery.
• Identify

  training needs

  related to process execution, coordinate with HR, and facilitate training programs.
• Travel as required to conduct audits, identify gaps or non-conformities, and ensure effective implementation of TO-BE processes.
• Promote

  cross-functional best practice sharing

  to foster collaboration and operational synergy.
• Conduct

  Gemba walks

  to observe processes firsthand and identify improvement opportunities.