Deputy Manager - Process & Quality

Requirements

• Graduate / MBA
• Minimum 6-12 yrs. of experience in Quality, Process and Project management domain, preferably from Shipping background
• Mandatory skills : ISO internal auditor, Office, Visio, Six Sigma
• Preferred certifications : Scrum / Agile / PMP
  

Key Skills

Key Responsibilities

• Collaborate with cross-functional teams to design and implement AS-IS and TO-BE process maps for operational efficiency.
• Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions for defined processes.
• Support departments in achieving ISO 9001 Quality Management System (QMS) certification through audit facilitation and documentation.
• Conduct internal audits aligned with ISO 9001 QMS standards to ensure compliance and process integrity.
• Create and manage Gantt charts and monthly audit calendars to schedule and monitor process audits.
• Track implementation of solutions across functions and monitor benefit realization post-deployment.
• Recommend and enforce process controls and revisions to align operations with strategic business objectives.
• Establish robust process frameworks and oversee change management for any modifications or improvements.
• Drive continuous improvement initiatives by identifying inefficiencies and proposing actionable enhancements.
• Assist teams in KPI development and management, ensuring alignment with performance goals.
• Implement and uphold the Quality Management Policy of Abrao Group across all relevant functions.
• Lead customer satisfaction surveys to gather insights and improve service delivery.
• Identify training needs related to process execution, coordinate with HR, and facilitate training programs.
• Travel as required to conduct audits, identify gaps or non-conformities, and ensure effective implementation of TO-BE processes.
• Promote cross-functional best practice sharing to foster collaboration and operational synergy.
• Conduct Gemba walks to observe processes firsthand and identify improvement opportunities.