Tax
Business Process Solutions | Deputy Manager
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Your work profile
Job Summary
We are seeking a dynamic and experienced professional to join our Compliance Outsourcing Services team as a Deputy Manager. The ideal candidate will be responsible for end-to-end service delivery to clients, establishing and streamlining operational processes, managing a compliance delivery team, liaising with regulatory and legislative authorities, and ensuring seamless coordination across diverse geographic locations in India. The role requires strong technical knowledge of compliance tools and regulations, leadership capabilities, and the flexibility to travel PAN India as per business requirements.
Key Responsibilities
- Service Delivery: Manage end-to-end compliance services for clients, ensuring timely and accurate deliverables.
- Act as the primary point of contact for client communication and escalation management.
- Monitor service quality, resolve issues proactively, and ensure high client satisfaction.
- Operational Excellence: Develop, document, and implement standardized processes and controls around compliance operations.
- Identify process improvement opportunities and drive automation or digital solutions where feasible.
- Ensure adherence to internal SLAs, regulatory timelines, and audit requirements.
- Maintain a strong understanding of relevant Indian regulatory requirements (Labour Laws, Tax, Corporate Compliance, etc.).
- Keep abreast of legal updates and changes impacting compliance obligations of clients.
- Provide guidance and advisory support on regulatory matters, as needed.
- Compliance & Regulatory Knowledge:
- Technology & Tools: Work with compliance and workflow management tools to track, monitor, and report compliance status.
- Contribute to the enhancement and effective utilization of compliance technology platforms.
- Team Management: Lead and mentor a team of compliance associates and executives.
- Allocate resources effectively based on client and project needs.
- Conduct regular team reviews, performance assessments, and skill development initiatives
- Stakeholder & Regulatory Liaison: Represent the company in meetings with government and statutory authorities for compliance matters.
- Build and maintain professional relationships with key external stakeholders and regulators.
- Travel Requirements:
- Willingness and ability to travel across India to client locations, government offices, or company branches as required for business needs.
- Key Qualifications & Experience
- Bachelor’s degree in Commerce, Law, Business Administration or equivalent.
- Professional certifications (e.g., CS, LLB, MBA, CA Inter) are an added advantage.
- Minimum 5–7 years of relevant experience in compliance outsourcing, corporate compliance, or regulatory services.
- Prior experience in client-facing roles and managing teams in a professional services or outsourcing environment is highly preferred.
Skills & Competencies
- Strong knowledge of Indian regulatory and compliance frameworks.
- Proficient in compliance tools, dashboards, and workflow management systems.
- Excellent communication, interpersonal, and client management skills.
- Strong leadership qualities and ability to manage cross-functional teams.
- Attention to detail, problem-solving abilities, and a proactive approach.
- Willingness to travel and adapt to dynamic business requirements.
How you’ll grow
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Tax
Business Process Solutions | Deputy Manager
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