Deputy Manager - Area Sales

Job Description

Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives Maintain good working relationships at module level with key stakeholders across SBI, SBI JVs and Associates & Multiple Partner banks by addressing concerns & providing priority service Drive execution of special segment/product/program focused campaigns in assigned geography Assess manpower requirements in assigned geography considering MOU & budgets and work with workforce effectiveness to ensure adequate staffing levels Be responsible for hiring, productivity and performance management of ASMs and NFTEs in assigned area Mentor and coach ASMs to take up larger responsibilities and develop a healthy succession pipeline Liaison with other functional stakeholders (Operations, Customer Service etc.) to clear roadblocks and resolve escalations for the team Ensure regular NHOs/Refreshers & Product based Trainings for the team to enhance productivity Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings Attend Module/Region P Reviews & share relevant data points/ inputs to create a positive brand Image amongst SBI stakeholders Escalate open customer issues with all concerned departments for early redressal Drive a culture of customer centricity amongst the team, ensuring all modes of customer service are effectively utilized in enhancing customer experience, such as Connect 2.0/ASM help line /Branch help line /walk-in service desk etc. Identify and finalize PSA office locations in assigned geography and monitor operational adherence and expense management at these offices Closely monitor metrics such as Sourcing Mix, Approval Rate, Inflow rate, Processing rate, & Dispatch rate of Applications to track and enhance NFTE productivity and business opportunities Provide support to internal departments in completion of various projects, such as KYC Compliance Of Existing Customer Base by Liaising with Operations Department & reaching out to Customers, Assisting Collections department in collections effort and advising Product/Marketing teams on suitable merchant tie-ups Drive periodic team connects/reviews cadence, conducting regular visits to RBOs & Local Offices of Partner Banks to ensure the same Ensure timely preparation and dissemination of relevant reports /MIS to SBI Stakeholders (Cross Sell/Regions/Modules & Networks) Organize periodic service camps in upcountry markets in coordination with CS department to reinforce customer & Stakeholder Confidence Ensure team members and internal processes comply with all regulatory and business compliance guidelines MOU Targets: New Accounts, Premium Accounts, Insurance cross-sell, COA, 4MOB Attrition %, Digital Sourcing % % of FTEs achieving their targets Sankarma / Shikhar /Pratham Leads Conversion % Voice of Customer Process adherence as per MOU Effective complaint channlesing and resolution on escalations emanating from SBI and Partners banks Knowledge of credit card industry landscape Understanding of P&L and impact of various metrics/parameters on the bottomline People Management Analytical Ability Customer Orientation Relationship Management Result Orientation Bank Employees across SBI and Partner Bank Branches, PSA Channel Partner Staff Banca Central Support team, Functional team members at local levels and HO Graduate in any discipline, post graduate preferred 6-9 years of post qualification experience