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Omega Healthcare
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Deputy General Manager - Delivery

Deputy General Manager - Delivery

Omega Healthcare

13 - 17 years

17 - 20 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

service quality it enabled services service delivery delivery management crm non voice process project management team management customer service customer care kpo budgeting customer support management services customer handling budget management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional to fill the role of Deputy General Manager - Delivery with our company, Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have a strong background in CRM/ IT Enabled Services/BPO and 13-17 years of experience.
Roles and Responsibility

Manage and oversee the delivery team to ensure efficient operations and high-quality results.

Develop and implement strategies to improve service quality and customer satisfaction.

Collaborate with cross-functional teams to achieve business objectives.

Analyze and resolve complex issues related to service delivery.

Lead and motivate a team of professionals to meet their goals.

Monitor and control expenses to ensure cost-effectiveness.

Job

Proven experience in managing large-scale projects and teams.

Strong knowledge of CRM/ IT Enabled Services/BPO industry trends and best practices.

Excellent leadership and communication skills.

Ability to work under pressure and meet deadlines.

Strong problem-solving and analytical skills.

Experience in managing budgets and resources.

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Deputy General Manager - Delivery