Deputy General Manager - Customer Interaction Suite

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsThe role is responsible for driving deeper and wider customer engagements within the

Unified Communication & Collaboration

(UCC) domain, with the objective of identifying and developing growth opportunities. This position requires building trusted client relationships, understanding customer requirements, and helping them solve critical business challenges. It is a

tactical role

that contributes to defining operating plans based on business strategy, significantly impacting the mid-term business results.

Key Responsibilities

Strategy & Business Development:

Ø Develop and execute the

growth strategy

and

go-to-market (GTM) strategy

for the assigned product portfolio in the region.Ø Recognize

high-potential customers

and build

long-term alliances

to drive revenue growth.

Customer Engagement & Solutioning

Ø Understand and analyze client requirements to determine the best solution fit and create a

compelling business proposition

.Ø Lead

technical discussions

with clients alongside the

technical architect team

.Ø Provide

strategic insights

to internal stakeholders (Solutions, SME, Product teams) to enhance proposals.

Revenue & Pipeline Management

Ø Drive

pipeline growth

and

deliver revenue targets

through proactive business development efforts.Ø Lead

client negotiations

, manage

deal progression

, and ensure seamless closure by aligning cross-functional teams (BD, Bid Management, Solutions, Legal, Commercial, etc.).Ø Identify internal bottlenecks in

product & solution teams

and facilitate periodic bid calls between Sales, Legal, Commercial, Solution, and Product teams to accelerate key opportunities and drive faster closures.

Qualifications & Experience

Ø

Enterprise sales experience

in technology services.Ø Experience working with

telecom, hardware, software, applications, or cloud services

in an

account management

capacity.

Desired Skill Set

Ø Proven ability to combine

business acumen

with

technology knowledge

to align customer challenges with technology solutions.Ø Strong understanding of

enterprise networking trends

and the competitive landscape within which Tata Communications operates.Ø Excellent

communication and collaboration skills

, including

relationship building, negotiation, organizational, and presentation abilities

.Ø Ability to

influence without authority

and drive alignment across teams.