Deputy General Manager - Customer Interaction Suite

The role is responsible for driving deeper and widercustomer engagements within the Unified Communication & Collaboration(UCC) domain, with the objective of identifying and developing growthopportunities. This position requires building trusted client relationships,understanding customer requirements, and helping them solve critical businesschallenges. It is a tactical role that contributes to defining operatingplans based on business strategy, significantly impacting the mid-term businessresults.

Key Responsibilities:

Strategy & Business Development:

Developand execute the growth strategy and go-to-market (GTM) strategyfor the assigned product portfolio in the region.

Recognizehigh-potential customers and build long-term alliances to driverevenue growth.

Customer Engagement & Solutioning:

Understandand analyze client requirements to determine the best solution fit and create acompelling business proposition.

Leadtechnical discussions with clients alongside the technical architectteam.

Providestrategic insights to internal stakeholders (Solutions, SME, Productteams) to enhance proposals.

Revenue & Pipeline Management:

Drivepipeline growth and deliver revenue targets through proactivebusiness development efforts.

Leadclient negotiations, manage deal progression, and ensure seamlessclosure by aligning cross-functional teams (BD, Bid Management, Solutions,Legal, Commercial, etc.).

Identifyinternal bottlenecks in product & solution teams and facilitateperiodic bid calls between Sales, Legal, Commercial, Solution, and Productteams to accelerate key opportunities and drive faster closures.

Qualifications & Experience:

• Enterprisesales experience in technology services.
• Experienceworking with telecom, hardware, software, applications, or cloud servicesin an account management capacity.

Desired Skill Set:

• Provenability to combine business acumen with technology knowledge toalign customer challenges with technology solutions.
• Strongunderstanding of enterprise networking trends and the competitivelandscape within which Tata Communications operates.
• Excellentcommunication and collaboration skills, including relationshipbuilding, negotiation, organizational, and presentation abilities.
• Abilityto influence without authority and drive alignment across teams.