Delivery Lead Senior Manager

Skill required: Order to Cash - Cash Application Processing
Designation: Delivery Lead Senior Manager
Qualifications:BCom/Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger.
What are we looking for? Basic Qualifications • Bachelor’s degree• 12+ years of experience and /or excellent domain knowledge of F&A processes being managed. Experience managing client relationships, including managing operations and operational excellence. Proven record of implementing best operational practices Experience with communications and people Good Communication Skills, Problem solving skills, Client relationship building skills, Invoice Management, Collection Management Experience in Finance & Accounting, specifically in Order-to-Cash Sound Operations management experience (including SLA management). Strong Client interaction skills. Fluent English skills including Oral and Business Writing Attention to details Ability to solve urgent matters and work under pressure Excellent interpersonal and communication skills Strong commitment to working with teams Providing excellent customer service Ability to work in a multicultural and diverse environment A natural ability to adapt to change Experience in managing unstructured problems Problems within this role are typically service related for the client. Problems can occur daily and can range from small client requests through to large service issues. For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement. Order Management, Dispute Management
Roles and Responsibilities: •Supervise the daily operation of Global Non-Collections – OTC processes with the overall goal of ensuring client expectations are met. Daily operational performance management and meet targets including Service Level Agreements with client Achieve client’s Service Satisfaction at the level of client management and customers’ experience Establish and lead the OTC team including appropriate team managers succession plan is in place Provide a holistic view of service delivery to the client. Act as a clear escalation point to the client for service-related issues and facilitate resolution of any identified issues Support Ad Hoc contractual projects for the client in line with the nominated project team. Initiate and own continuous improvement projects within area of his/her responsibility. Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit