- Competitive Salary Package
- Global workforce
About Our Client
Our client is a global leader at the forefront of Cloud, AI, and Digital technologies.We are seeking a visionary and strategic leader to join our IT services organization as Delivery Head. As theleader of this multidisciplinary practice, you will be responsible for driving innovation, leading thedevelopment and delivery of cutting-edge solutions, and aligning technology strategies with businessgoals. You will play a key role in transforming how our clients leverage technology to enhance their digitalfootprint, optimize operations, and achieve business outcomes.Key Responsibilities:Delivery Management: Owning and managing portfolio of customers from delivery and operationsperspective; Responsible for P&L of a portfolio ranging between around $50+ million. Focal point ofcontact for key customers in the portfolio. Accountable for Delivery Excellence, Operational Excellence,Customer Satisfaction, Employee Satisfaction within the portfolio of the allocated accounts.Thought Leadership: Managing large programs with new age Manufacturing domain expertise along withexperience of managing support and maintenance programs across enterprise systems, applications andinfrastructure services. Participation in organization's strategic initiatives and should be able to lead someof them.Team Management: Empower delivery managers, program and project Managers and ensureAccount/Program/Project risks and issues are addressed effectively. Mentor and manage execution teamsthat both interface with clients/ customers and internal stakeholders to deliver to the desired goalsGrowth Mindset: Own the growth of the portfolio and be responsible for hiring and offboarding decisionsBe the catalyst for portfolio growth by actively working with sales and horizontals (technology streams)owners, participating and engaging in RFP response, Due Diligence and Proposal making. Facilitatecommunication upward and across project teams Business management: Monitor projects/programs, revenue, Margins, Revenue Growth, yield peremployee and customer satisfaction Key performance measurement parameters are - Delivery excellence, C-SAT, Margins, Contribution torevenue growth, and operational parameters like utilization, pyramid, freshers induction, productivityimprovement through processes and automation
The Successful Applicant
Education: Bachelor's or master's degree in computer science, Information Technology, Engineering, or arelated field.Experience: Should have 18+ years of experience of managing programs and projects with at least 5 yearsin a senior leadership role. Experience in IT services, consulting, or a similar fast-paced environment ishighly preferred.Domain Expertise: Understanding and experience of working with customers from one or more subverticals - Manufacturing, Auto, Hi-techLeadership Skills: Demonstrated success in leading large, diverse teams and managing complex,multifaceted projects. Strong skills in team development, coaching, and performance management.Technical Proficiency: Deep understanding of modern application development, cloud-native solutions,AI/ML, industrial IoT, and digital experience technologies. Experience with digital manufacturing tools andplatforms is a plus.Business Acumen: Strong understanding of business processes and the ability to translate technologysolutions into business value. Proven experience in managing budgets and achieving financial targets.Communication and Stakeholder Management: Excellent verbal and written communication skills. Abilityto articulate complex technical concepts to diverse stakeholders, including senior executives, clients, andtechnical teams.Problem-Solving and Decision-Making: Strong analytical skills and the ability to make strategic decisionsbased on data and insights. Proven track record of successfully addressing complex challenges anddriving results.
What's On Offer
- A competitive salary range
- Opportunities for career advancement within a large organisation.
- Exposure to cutting-edge technology projects in the business services industry.
- A collaborative work environment
- Comprehensive benefits and leave policies.
This is a fantastic opportunity for a skilled Delivery Head to lead impactful projects. If you meet the above requirements, we encourage you to apply and take the next step in your career.
Contact: Abhishek Jain
Quote job ref: JN-112025-6883226
