Debt Recovery Agent

Requirements

Debt Recovery Agent

banking debt recovery

UAE regulatory frameworks

Key Responsibilities:

2.Negotiation and Payment Agreements

3.Account Monitoring and Documentation

4.Escalation and Coordination

5.Reporting and Analysis

• Debt Follow-up and Communication
• Contact delinquent customers through various channels including phone, email, and in-person visits to follow up on overdue payments.
• Maintain a professional and empathetic tone while encouraging repayment and discussing debt resolution options.
• Clearly explain outstanding balances, interest rates, and repayment terms to customers.
• Negotiate and finalize repayment plans in accordance with internal guidelines and customer affordability.
• Ensure that all payment arrangements are documented accurately and that commitments are followed up diligently.
• Offer structured advice to customers on managing their debt in alignment with financial literacy standards.
• Maintain up-to-date and detailed records of collection activities, customer communications, and payment agreements in the system.
• Monitor payment schedules and track progress toward debt resolution.
• Update account statuses in real-time to reflect customer actions and outcomes.
• Identify and escalate non-responsive or high-risk accounts to senior management or legal teams for further action.
• Collaborate with internal teams such as compliance, legal, and customer service to ensure coordinated handling of cases.
• Ensure all collection efforts are compliant with UAE laws, financial regulations, and internal operating procedures.
• Generate and present weekly, monthly, and quarterly reports outlining collection metrics, delinquency trends, and case outcomes.
• Analyze recovery patterns and provide insights to management for process improvement and strategic adjustments.
• Contribute to departmental performance goals by meeting individual and team collection targets.
  

Required Skills & Qualifications:

• Minimum 2 years of experience in banking debt recovery, financial collections, or a similar role.
• Strong verbal and written communication skills in English; proficiency in other languages (e.g., Arabic) is a plus.
• Skilled in negotiation, conflict resolution, and sensitive financial communication.
• Working knowledge of debt collection laws and financial regulations in the UAE.
• Proficient in using CRM systems, spreadsheets, and collection software tools.
• Highly organized with attention to detail and accurate documentation.
• Self-driven with a professional attitude and strong sense of ethics.