Debt Recovery Agent

Job Summary:

• We are seeking a dedicated and proactive Debt Recovery Agent to join our team. The ideal candidate will be responsible for contacting customers to collect outstanding payments, negotiate repayment plans, and ensure compliance with company policies and legal requirements. This role is essential to our financial stability, as it involves managing a portfolio of delinquent accounts and working to recover funds while maintaining positive customer relationships.

• Contact customers via phone, email, and other communication methods to discuss overdue payments and arrange payment plans.
• Maintain a portfolio of delinquent accounts, monitoring payment schedules and ensuring timely follow-up on outstanding balances.
• Assess customer financial situations and work to negotiate repayment terms that are agreeable to both the customer and the company.
• Adhere to all debt collection laws and regulations, ensuring compliance with company policies and legal requirements.
• Record all interactions with customers accurately in the companys database.
• Collaborate with internal departments, such as customer service and legal, to resolve disputes and ensure timely debt recovery.
• Provide regular reports to management on debt recovery activities and progress towards targets.
• Utilize various skip tracing tools and techniques to locate customers with outdated or incorrect contact information.

• High school diploma or equivalent; a degree in finance, business, or related field is a plus.
• DRA Certified.
• Proven experience in debt recovery, collections, or a similar role, preferably within the financial or banking sector.
• Knowledge of relevant debt collection laws and regulations.
• Strong communication and negotiation skills, with a focus on customer service.
• Ability to handle difficult conversations and maintain professionalism.
• Proficiency in Microsoft Office Suite and experience with debt recovery or CRM software.
• Excellent organizational and time management skills.

• Familiarity with debt recovery best practices and skip tracing methods.
• Experience working in a call center environment or similar high-volume, customerfocused role.
• Knowledge of financial products and services, including personal loans, credit cards, and other lending products.

• Full-time position with standard business hours; occasional overtime may be required based on department needs.
• Primarily office-based, with a focus on phone and computer work.

• Competitive salary with performance-based incentives and benefits, including health insurance, paid time off, and professional development opportunities.