Data Platform Consultant (Service Excellence)

How to apply…

Friday 22nd August

A few application tips…

We want to help you put your best foot forward. Here are a few things we look for:

• Clear, specific examples of your work and its impact
• Relevant experience aligned with this role’s focus
• A thoughtful response to any application questions
• A resume that highlights both what you did and why it mattered

If you’re unsure whether your background is the “perfect fit,” we still encourage you to apply. We value potential and growth just as much as experience.

Why this role exists…

Service Excellence

service delivery function

What you'll be doing...

You’ll be responsible for the day-to-day running and enhancement of client data platforms.

Your responsibilities will include:

• Monitoring applications and resolving issues through debugging and change requests

• Designing small-scale systems and optimising performance

• Using tools like SQL, Matillion, Snowflake, and ServiceNow to manage tasks and SLAs

• Collaborating with delivery teams during transition phases and knowledge transfer

• Contributing to documentation and knowledge sharing to ensure continuity and team learning

In your first 3–6 months, success might look like:

• Mastering our technology stack; Snowflake and Matillion

• Responding to customer issues proactively and meeting SLAs with minimal supervision

• Identifying and resolving recurring issues and contributing to documentation and knowledge sharing

What you'll need to succeed...

We’re looking for someone who brings technical curiosity, reliability, and a proactive mindset.

You’d be a great fit if you have:

• Experience with ETL tools (Matillion is preferred, but others like Fivetran, SSIS, ADF, Informatica, or DBT are welcome)

• Strong understanding of data modelling (Kimball methodology) and data warehousing concepts

• Familiarity with ticketing tools like ServiceNow, Jira, or similar

• Analytical thinking, dedication, and a willingness to learn and ask questions

This role might not be the right fit if you’re looking for:

• A purely development-focused role without operational responsibilities

• A rigid working schedule; adaptability is key (CET hours with flexibility for early monitoring)

A bit about Snap Analytics...

We're a high-growth data analytics consultancy on a mission to help enterprise businesses unlock the full potential of their data. With offices in the UK, India, and South Africa, we specialise in cutting-edge cloud analytics solutions, transforming complex data challenges into actionable business insights.

We partner with some of the biggest brands worldwide to modernise their data platforms, enabling smarter decision-making through Snowflake, Databricks, Matillion, and other cloud technologies. Our approach is customer-first, innovation-driven, and results-focused, delivering impactful solutions with speed and precision.

At Snap, we’re not just consultants... we’re problem-solvers, engineers, and strategists who thrive on tackling complex data challenges. Our culture is built on collaboration, continuous learning, and pushing boundaries, ensuring our people grow just as fast as our business.

Join us and be part of a team that’s shaping the future of data analytics!