Data Operations Analyst

JD OF Process & Data Operations Analyst
Key Responsibilities 1. Process & Platform Management * Support day-to-day processing across internal platforms and tools. * Ensure workflows are updated, accurate, and compliant with timelines. * Coordinate with internal teams and tech partners for smooth integration of process updates. 2. Documentation & Coordination * Handle routine communication, requests, and updates from clients, partners, and internal stakeholders. * Assist with documentation, payment confirmations, and transaction follow-ups. * Maintain records with accuracy and ensure timely responses. 3. Reporting, Analytics & Compliance * Prepare and maintain operational reports and trackers for management. * Use Excel/Google Sheets and other tools to analyse data and identify trends. * Support reconciliations, compliance requirements, and audit preparedness. * Provide structured inputs for dashboards and reviews. 4. Process Improvement & Automation * Contribute to streamlining processes through automation, macros, and AppScript where feasible. * Suggest smarter workflows and improvements based on analysis and experience. * Apply logical problem-solving and systematic approaches in execution. 5. Cross-Functional Support * Provide back-end and administrative support across operations, accounts, sales, and other teams. * Execute tasks as per SOPs with accuracy and timeliness. * Demonstrate adaptability to evolving business and tech needs. Skills & Qualifications * Bachelors degree in Commerce, Business Administration, Finance, or related field. * Minimum 1 year of experience in back-office processing, documentation, banking/finance, or logistics operations. * Strong technical and analytical skills with proficiency in Excel/Google Sheets (advanced formulas, pivot tables, macros preferred). * Exposure to automation tools (AppScript, ERP/CRM, RPA) is an advantage. * Strong process orientation, accuracy, and attention to detail. * Good communication skills and ability to follow structured procedures. * Tech-savvy with the ability to quickly learn and adapt to in-house systems.