Operation General Manager

Job Description

Position: General Manager Operations (National Head of Operations)

Location: Lower Parel, Mumbai, India

Experience: 5 to 7 years

Industry: Facility Management / Cleaning & Hygiene Solutions

Key Responsibilities
Client Relationship Management Serve as the primary National Operations Leader for multiple key clients across industries Build strong client partnerships, ensuring service delivery meets contractual SLAs and exceeds expectations. Proactively resolve escalations and maintain high client satisfaction scores.Operational Leadership Oversee and direct day-to-day service delivery across regions, ensuring compliance with operational processes, health & safety, and quality standards. Implement best practices and continuous improvement initiatives to enhance efficiency and cost-effectiveness.Team Management Lead, mentor, and develop regional operations managers and their teams. Drive accountability, performance reviews, and succession planning.Business & Revenue Growth Support Collaborate with the sales and business development teams to support client renewals and expansion opportunities. Ensure smooth onboarding of new clients through effective transition management.Reporting & Governance Deliver periodic MIS, client review reports, and operational dashboards to management. Ensure compliance with statutory, contractual, and company policies.Candidate Profile Experience: 8-10 years in operations leadership roles within facility management, soft services, cleaning, or related service industries. Must-have: Experience managing multiple large clients simultaneously (not just 12 accounts). Preferred: Experience in companies where multi-client handling, and scale of operations are core. Strong communication, client management, and stakeholder engagement skills. Ability to work in a fast-paced, growing organization with entrepreneurial ownership.