Data Center Engineer

Location: NCR Region, New Delhi

About Us:

At Sauce Labs, we empower the world's top enterprises - like Walmart, Bank of America, and Indeed - to deliver quality web and mobile applications at speed. Our industry-leading platform ensures continuous quality across the SDLC, using AI-powered analytics to identify key quality signals from development through production. With our unified solution, teams can release and innovate with confidence, knowing their apps will always look, function, and perform exactly as they should. Backed by TPG and Riverwood Capital, we are shaping the future of digital confidence - join us!

The Role:

We are seeking a motivated and detail-oriented Data Center Operator I to join our global infrastructure team. This is an entry-level to early-career role designed for candidates looking to build hands-on experience in data center operations and infrastructure support. As a Data Center Operator I, you will support the physical maintenance of our server and device environments, assist with routine deployments, and collaborate with senior team members to maintain high availability across our data centers and device labs.

Responsibilities:

Infrastructure Deployment & Maintenance

• Assist with racking, stacking, and cabling of servers, switches, and storage devices.
• Help set up mobile device testing infrastructure in device farm environments.
• Support basic hardware installations, upgrades, and physical maintenance.
• Monitor and report on power usage and rack-level connectivity.

Troubleshooting & Support

• Perform basic diagnostics on hardware and cables.
• Provide hands-on support under guidance from remote engineers (smart hands).
• Maintain and update asset inventory systems.
• Monitor alerts and escalate incidents as needed.

Security & Compliance

• Follow established protocols for physical access to data center environments.
• Escort vendors and visitors as required and log access appropriately.

Inventory & Logistics

• Track equipment shipments and log hardware check-ins/outs.
• Assist with regular inventory audits and organization of parts/tools.
• Help process RMAs and coordinate return of faulty hardware.

Documentation & Reporting

• Maintain accurate records of tasks, installations, and incidents.
• Contribute to knowledge base updates and process documentation as needed.

Data Center Operations & Infrastructure Management

• Assist with the physical setup of servers, storage, and network hardware under the guidance of senior staff.
• Support routine tasks during scheduled maintenance and infrastructure upgrades by following documented procedures.
• Learn and follow best practices related to equipment handling, cabling, and physical infrastructure standards.

Device Farm Management

• Help prepare and organize real mobile devices for lab and device farm environments.
• Follow instructions to connect and maintain devices used for testing purposes.
• Assist teams by gathering logs and reporting basic device or connectivity issues across Android, iOS, and other platforms.

Networking & Systems Administration

• Provide hands-on support for Linux, macOS, Android, and iOS systems as instructed.
• Use remote management tools like iDRAC, iLO, or similar interfaces to perform basic checks or reboots under direction.
• Learn and follow system access and logging protocols when interacting with server hardware.

Monitoring, Security & Compliance

• Monitor infrastructure using predefined dashboards and tools (e.g., Prometheus, Zabbix, Nagios) and escalate alerts as needed.
• Follow established checklists to ensure systems are deployed according to documented security and compliance standards.
• Participate in routine maintenance tasks and provide on-the-ground support during incident response activities.

Collaboration & Cross Functional Support

• Work closely with more senior Operators and Engineers on assigned tasks.
• Respond to support tickets and service requests, escalating when appropriate.
• Collaborate with other infrastructure and development teams to support hardware needs.

Required Skills:

• 0–2 years of experience in a technical, data center, or IT support role.
• Familiarity with basic IT hardware concepts (servers, networking gear, cabling).
• Interest in physical infrastructure and hands-on technical work.
• Understanding of TCP/IP basics and cable types (fiber, copper).
• Comfortable using standard tools and following technical documentation.
• Ability to lift and move equipment safely and follow safety protocols.
• Willingness to travel domestically up to 20% of the time to support in-person collaboration with your team and to provide hands-on support for remote data center locations.

Nice to Haves:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred or equivalent practical experience.
• Exposure to Linux systems and command-line tools.
• Basic familiarity with mobile devices and remote management interfaces (e.g., iDRAC, iLO).
• Interest in learning about CI/CD tools, virtualization, or monitoring platforms.

Soft Skills:

• Strong attention to detail and a methodical work style.
• Clear communication and willingness to ask questions.
• Eagerness to learn new technologies and grow in a technical environment.
• Ability to follow structured processes and work independently with guidance.

This is an in-person role working from our Data Center.

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You'll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a 'security first' approach to how we design, build & run our products and services.