Data Analyst

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Summary:

The Data Analyst is responsible for receiving, vetting, and fulfilling data and reporting requests from clients and internal teams. This role ensures the accuracy, confidentiality, and usability of data delivered to stakeholders and supports the continuous improvement of reporting processes and documentation.

Role & responsibilities

• Write, optimize, and troubleshoot complex SQL queries to extract, transform, and analyze data from multiple sources.
• Design, implement, and evaluate A/B tests, ensuring statistical rigor and actionable outcomes.
• Review incoming data and report requests to assess feasibility, scope, and data availability; escalate issues as needed to appropriate teams.
• Participate in the vetting process of data requests for the Research division to ensure completeness and adherence to policy.
• Gather any additional information needed from requestors to ensure all requirements are met.
• Log and track all data/reporting requests, assigning ownership and ensuring on-time completion and delivery.
• Develop or assist in creating data reporting templates that present data clearly and are user-friendly.
• Coordinate with internal teams (e.g., PAR) for requests that require specialized data handling outside standard processes.
• Maintain up-to-date documentation for recurring reports and processes; update or create new procedures as necessary.
• Respond to internal and external inquiries about data and reports, including hosting webinars or responding via email as needed.
• Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

Preferred candidate profile

· 5 to 10 years of experience in Business Analysis, Data Analysis, or a related analytics role.

· Strong proficiency in SQL (must be comfortable writing advanced queries, joins, window functions, CTEs, etc.).

· Hands-on experience designing and analyzing A/B tests (including statistical concepts such as confidence intervals, p-values, and sample size calculations).

· Proficiency in data visualization tools (Tableau, Power BI, Looker, or similar).

· Strong analytical thinking with the ability to translate data into insights and business recommendations.

· Experience working with large datasets and complex data models.

· Excellent communication skills able to present data-driven insights to both technical and non-technical audiences.

· Strong problem-solving skills with attention to detail and accuracy.

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