D365 Support Analyst

Renishaw are undertaking an ambitious project to deploy Microsoft Dynamics 365 throughout the global subsidiary network, and we are seeking an enthusiastic Second Line D365 Support Analyst to join our applications support team.

You will have at least 2 years’ commercial experience of supporting Dynamics 365 solutions in  Customer Engagement (CE).

You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment.

Responsibilities

• Evaluate allocated incidents to determine root cause and apply appropriate system configuration or code changes where needed.

• Analyse and develop solutions for minor system change requests.

• Assist, when needed, the Level 1 support team.

• Follow existing and author new procedures as needed.

• Use ITSM tool to track and update tickets. 

Key requirements

• Minimum of 2 years of hands-on experience as a support analyst, with a focus on Customer Engagement (CE).

• Microsoft Dynamics 365 certifications are desirable.

• Solid understanding of CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) concepts and functionalities.

• Ability to be flexible, multi-tasking and organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.

• Comfortable with Information Technology Service Management (ITSM) systems and processes.

• Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers.

Desirable requirements 

• SQL/Azure SQL knowledge.

• Knowledge of Power Platform, including Power BI, and Azure infrastructure and technologies.

• Appreciation of Information Technology Infrastructure Library (ITIL).

When you join Renishaw, we’re committing to your future career. That’s because we believe in developing our people’s skills and prompting them internally. We also offer a benefits package that’s highly desirable; including discretionary annual bonus, 25 days leaves plus 10 company paid holidays (National & Festival holidays), Insurance coverage, education support etc.

At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity and Involvement.

If you are passionate about this role and meet most of the requirements, we encourage you to apply. You might be the right fit for this position or another opportunity at Renishaw.

We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 020-6674670 or Recruitment.India@Renishaw.com