CX Support Administrator

We are seeking great talent to help us build The DNA of tech.®

Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Come join us and help us build The DNA of tech.™

Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). Learn more at www.Vishay.com.

Vishay INDIA

Job Location:

Vishay India (VCIPL) is a wholly owned subsidiary of Vishay Intertechnology Inc, USA. Our state-of-the-art manufacturing unit is in Loni near Pune wherein around 1000 employees are employed. VCIPL has also established a Global IT support center at Magarpatta Cyber City in Pune and Sales offices at Bangalore & Delhi (NCR).

What you will be doing:

1. Order Management: Oversee the order management process and ensure that orders are processed in a timely and accurate manner.

2. Continuous Improvement: Work with team/customers to improve/automate the order management process to enhance efficiency and accuracy.

3. Cross-Functional Coordination/Organization: Coordinate with internal functional groups to ensure seamless order processing and on-time delivery.

4. Problem Solving: Handle any issues that may arise during the order/delivery process or any post-delivery issues

5. Order to Cash Management:Manage the entire order to cash process, including handling debit, credit, and RMA.

5.Customer Satisfaction: Always act with customer in mind; ability to fulfill and resolve customer issues/concerns without compromising company interests.

What you will bring along:

• Bachelor's degree or higher.
• 1-3 years of experience in a similar role preferably in a distribution or manufacturing company.
• Experience with process automation.
• Excellent coordination and communication skills.
• Ability to manage the order to cash process.
• Problem-solving skills and the ability to handle pressure.
• Strong customer service skills.
• Ability to adapt to changes.
• Hands-on experience with SAP SD Module preferred.
• Proficiency in MS Office preferred.

What can we offer you for your talent:

Vishay offers a comprehensive suite of benefit programs including health care coverage and provides you with resources to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally.

**Non-Discrimination and Harassment: