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Job Description Experian Consumer Services – Careers That Define "What's the Next Big (Data) Thing" for Consumers? What could be more exciting – personally and professionally – than being part of a "disruptive" business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the "disruptor" and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It's a position Experian Consumer Services has enjoyed for more than a decade and we're always looking for the talent that can help expand that lead. These days, the "next big thing" is often "the next Big Data thing." Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products. About us, but we'll be brief Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for . In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine . What you'll be doing Experian's contact center technology team is at the forefront of innovation, dedicated to creating cutting-edge solutions that enhance customer interactions. We are seeking a talented Senior Software Development Engineer to join our dynamic team and drive the development of state-of-the-art Intelligent Virtual Assistant (IVA) customer experiences, leveraging natural language processing (NLP) and machine learning (ML) technologies. This role is ideal for a dynamic individual who excels in a fast-paced environment and has a proven track record of managing large-scale projects, collaborating with cross-functional teams by making data driven decisions Key Responsibilities: Software Development : Design, develop, and maintain scalable and maintainable software systems using Groovy, Python, and Java Feature Implementation : Collaborate with product managers and internal customers to define new solutions to increase containment, consumer satisfaction and implement new features for Intelligent Virtual Assistant (IVA) applications. Code Quality : Conduct code reviews and ensure adherence to best practices for software development, including testing and documentation. Technical Leadership : Provide technical guidance and mentorship to junior developers, fostering a collaborative and innovative team environment. Performance Optimization : Regularly assess, monitor and optimize the performance of IVA applications, ensuring optimal performance and responsiveness. Continuous Integration : Implement and maintain CI/CD pipelines to automate the build, test, and deployment processes. Problem Solving : Troubleshoot and resolve complex technical issues, ensuring the stability and reliability of the software. Documentation : Create and maintain comprehensive technical documentation for developed features, configurations, and systems. Change Management – Ensure consistent adherence to all change management policies and procedures Technical Issue Triage- effectively triage & resolve user technical issues relating to the telephony platform ensuring end users are kept informed. Qualifications BE/BTech 5 to 7 years of relevant product or engineering experience, with a focus on Amelia and NICE CXone. Proficiency in Groovy and Python. Preferred experience in Java. In-depth understanding of AWS technologies such as DynamoDB and Lambda. Experience with tools like Git, Insomnia, VS Code, and Co-Polit. Ability to lead and inspire a team, fostering a collaborative and innovative work environment. Strong verbal and written communication skills, capable of conveying complex technical concepts to diverse audiences. Excellent analytical and problem-solving skills with a creative approach to challenges. Flexibility to adapt to changing priorities and new technologies. Strong interpersonal skills and the ability to work effectively with cross-functional teams. Excellent organizational skills and the ability to manage multiple projects simultaneously. High standard for quality and precision in all aspects of work. Options available for remote work. Participation in an on-call rotation is required. Additional Skills: Familiarity with CI/CD pipelines and tools such as Jenkins or GitLab CI. Understanding of microservices architecture and RESTful API design. Knowledge of security best practices and tools for secure software development. Show more Show less
