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Customer Support - Voice || Chat Process

Customer Support - Voice || Chat Process

Hire And Higher

0 - 5 years

2 - 5 Lacs

Pune Navi Mumbai Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

Customer Support Blended Process Email Support Customer Service Non Voice Process International Non Voice Chat Support Non Voice International Chat Process Email Process Chat Process Web Chat International BPO International Voice Process

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Work from Office

Job Type

Full Time

Job Description

We are Hiring !! Call or Whatsapp - +91 7796651011 // 7796671011 Description We are looking for a Customer Support Executive to join our team for Voice and Chat Process in Pune and Mumbai. The ideal candidate should be a fresher with 0-5 years of experience. The candidate should have excellent communication skills and be able to handle customer queries and complaints in a professional and efficient manner. Responsibilities Handle customer inquiries and complaints via phone, email, and chat Provide accurate, valid, and complete information to customers Resolve customer complaints and problems in a timely manner Follow up with customers to ensure their issues are resolved Maintain a positive, empathetic, and professional attitude towards customers at all times Identify and escalate priority issues to the appropriate teams Keep records of customer interactions and transactions Provide feedback on the efficiency of the customer service process Skills and Qualifications Bachelor's degree in any field Excellent communication skills in English Basic computer skills Ability to multi-task, prioritize, and manage time effectively Customer service experience is a plus Problem-solving skills Ability to work in a team environment Willingness to work in rotational shifts

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www.hireandhigher.com

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Talent City

50-100 Employees

8 Jobs

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