L1 Support Role - US Telecom (Voice || Chat || Blended)

Job Description

Immediate Joiners Wanted! Hiring for Customer Support - US Telecom (Voice || Blended) Eligibility: Graduate Freshers HSC + 6 Months BPO Experience HSC + 3-Year Diploma Shift : US Shift - Evening & Night (Rotational) 5 Working Days | 2 Rotational Transportation : Home Pick-up & Drop Rounds : HR -> Versant -> Ops Marksheets & Passing Certificates Mandatory Key Responsibilities: Handle customer queries, complaints, and feedback via calls, emails, chat, and social media (if applicable). Provide timely and accurate responses, ensuring high customer satisfaction. Resolve product or service issues by clarifying the customers concern, determining the cause, and offering a suitable solution. Escalate complex issues to the appropriate internal teams as needed. Maintain records of customer interactions, transactions, comments, and complaints. Stay updated with product knowledge, company policies, and support procedures. Assist with onboarding and training of new customers when required. Collaborate with cross-functional teams (Sales, Operations, Tech, etc.) to improve customer experience. Manage communication across different time zones and handle global customer queries efficiently.