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Customer Support & Technical Support Analyst

Customer Support & Technical Support Analyst

Hire And Higher

0 - 5 years

2 - 5 Lacs

Pune Navi Mumbai Mumbai (All Areas)

Posted:3 months ago| Platform:

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Skills Required

Communication Skills International Voice Process International Call Center Problem Solving Voice Process Voice Support US Process Customer Support Customer Care Technical Voice Process International Process International BPO International Calling

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Work from Office

Job Type

Full Time

Job Description

We are Hiring !! Call or Whatsapp - +91 9420115156 // 7796651011 // 7796671011 Description We are seeking a Technical Support Analyst with 0-5 years of experience to join our team. The ideal candidate will have very good communication skills, and the ability to work independently and as part of a team. The Technical Support Analyst will be responsible for providing technical support to our customers and resolving technical issues in a timely and efficient manner. Responsibilities Provide technical support to customers via phone, email, and chat Troubleshoot and resolve technical issues related to hardware, software, and network connectivity Document and track customer issues in a ticketing system Escalate complex issues to senior technical support staff Collaborate with cross-functional teams to resolve customer issues Skills and Qualifications Bachelor's degree 0-5 years of experience in Customer Support or any related field Familiarity with network protocols and troubleshooting tools Excellent communication and customer service skills Ability to work independently and as part of a team Strong problem-solving skills

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50-100 Employees

8 Jobs

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