Customer Support Team Lead

Why Reelo

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What will you do

• Handling a team of 4-5 people in customer support.
• Respond promptly and professionally to incoming customer inquiries on telephone, chat, and email.
• Take charge of customer issues from start to finish while working in a dynamic and fast-paced environment. Resolve tickets and coordinate with the right teams to achieve satisfaction.
• Being the one responsible for ensuring that all customers have a great experience with the product, a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and synthesis the diverse feedback you hear from our customers, we offer informed opinions on potential solutions.

• Please note - this is a 6 days working opportunity.

What you need

• Passion for talking to customers all day, every day
• A genuine enjoyment of technology
• Excellent verbal and written communication skills.
• Great problem-solving abilities and attention to detail
• Being comfortable in handling stressful situations such as dealing with customer frustrations, the unavailability of a critical feature, and coordinating with different teams and resources to find a workable solution to manage the requirement
• Organizational skills and experience in improving processes
• Assist in other operational work
• The ability to explain complex topics in easy-to-understand and concise language [English & Hindi]
• Demonstrated drive to exceed performance expectations and the ability to work with change.
• An understanding of internet culture
• You re entrepreneurial; you don t need direction; youre self-driven, energetic, enthusiastic, adaptable, and a team player.