Customer Success Specialist

Responsibilities

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts.
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, for ensuring that your customers have a great experience with the product a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
  

Requirements

• Experience in account management/client services roles across.
• A strong problem-solving mindset and working actively towards unblocking barriers that hinder the experience of the customer.
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations.
• A very consultative approach and passion for speaking to customers every day.
• Passion for technology and keeping up with the latest trends.
• Great attention to detail.
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo.
• Organizational skills and experience in improving processes.
• The ability to explain complex topics in easy-to-understand and concise language.
• Demonstrated drive to exceed performance expectations and ability to work with change.