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Customer Support Specialist | US Telecom Voice Process

Customer Support Specialist | US Telecom Voice Process

Glorious Hr Services

1 - 6 years

4 - 5 Lacs

Pune

Posted:15 hours ago| Platform:

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Skills Required

Voice International BPO Upsell TAT Calls Customer Satisfaction SLA Inbound Aht Query Resolution Client Satisfaction Telecom Customer Support Upselling Escalations Complaints Customer Retention CSAT Service Level Agreement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring: US Telecom Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (24/7) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience : Minimum 6 months in International Voice Process (Customer Support) Qualification : Graduate / Undergraduate Other : Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Anshika- 9251688427 Apply now to join a reputed international BPO and grow your career in customer support!

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Glorious Hr Services

www.glorioushrservices.com

IT Services and IT Consulting

Ajmer Rajasthan

11-50 Employees

55 Jobs

Key People

Jane Doe

CEO
John Smith

Chief Operating Officer
Emily Johnson

Head of Recruitment

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Customer Support Specialist | US Telecom Voice Process