Customer Support Specialist

Title: Sales Executive (Telesales)/ Customer Support Specialist  

Experience: 0-1 Year 

Location: Sector 20 Gurugram 

Salary:20k – 25k

Role Overview

We are seeking a proactive and customer-focused Sales & Customer Support Executive to join our team. This hybrid role involves handling telesales activities, nurturing leads, as well as providing after-sales support to ensure a smooth and delightful customer experience.

Key Responsibilities

Sales Responsibilities

• Make outbound calls to potential customers from leads generated in our CRM system.

• Present and explain Urban Wood’s products, offers, and services to prospective customers.

• Follow up on inquiries, nurture leads, and convert them into successful sales.

• Achieve weekly/monthly sales targets and contribute to team revenue growth.

• Handle inbound calls, emails, and queries from customers.

• Assist customers with order updates, delivery status, installation scheduling, and issue resolution.

• Coordinate with internal teams (production, dispatch, service) to ensure timely solutions.

• Document customer interactions and feedback in the CRM system.

• Provide a high level of customer satisfaction through clear communication and empathy.

Qualifications & Skills

• Bachelor’s degree.

• 0–1 years of experience in sales, customer service, or a combined role (furniture/e-commerce background is a plus).

• Strong communication skills in English (additional regional languages are an advantage).

• Ability to multitask between sales targets and customer issue resolution.

• Persuasive, problem-solving, and relationship-building skills.

• Self-motivated, with a strong focus on customer experience and achieving results.