Customer Support Specialist

JOB DESCRIPTION

➢Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients with company products or services.

➢ Acting as a point of contact for complaints and escalating issues to the concerned.

➢ Understand client queries and solve them in any manner.

Key skills for Client Relationship Management :

➢ Polite disposition.

➢ Ability of rigorous follow-up.

➢ The ability to communicate confidently – both through speaking and writing – with colleagues and clients.

➢ Ability to understand the circumstances and act accordingly.

➢ Proactive.

➢ Thorough knowledge of products/services.

➢ Always available on calls.

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Paid time off
• Provident Fund

Work Location: In person