Skills: Process Improvement, Business Strategy, Revenue Growth, Analytical & Reporting Skills, Industry-Specific Knowledge, Presentation & Board Deck Creation, Market Research & Opportunity Assessment, Leadership Collaboration & Support, Job Title: Business Manager Location: Gurgaon, India Industry: BPO / BPM Experience: 58 years Education: MBA from Tier-1/2 B-School About The Role Were looking for a sharp, business-focused professional to work directly with the CEO on strategic initiatives, performance tracking, and cross-functional execution. Ideal for someone from a B-school with experience in BPO/BPM or consulting, who thrives in a high-growth environment. Key Responsibilities Drive strategic initiatives and transformation projects with the CEO Track business performance and prepare executive-level reports and dashboards Coordinate cross-functional projects and ensure timely execution Support business expansion through market analysis and opportunity assessment Prepare board presentations, investor decks, and strategic communication Requirements MBA from a reputed B-school 58 years in BPO/BPM, consulting, or business strategy roles Strong analytical and communication skills Experience working with CXOs or senior leadership Project management and stakeholder coordination expertise Why Join Us? High-impact, strategic role Work closely with top leadership Fast-paced, growth-oriented environment Show more Show less
Company Description Quampetence is a leading service provider of Business Process Management (BPM) solutions, advocating the client’s brand to ensure high-quality service while lowering operational costs. The company operates in an innovative atmosphere that focuses on exemplary customer experiences, utilizing automation, analytics, technology, and robotic process automation (RPA) to improve efficiency. Quampetence positions itself as a strategic asset, providing deep and actionable insights to break the cost center stigma. Customer service excellence and improving customer satisfaction are at the forefront of Quampetence strategies. Role Description:- Immediate Joiner's || Kannada || Hindi || English || Fresher + 1 years of BPO experience This is a full-time, on-site role for a Customer Delight Officer located in Gurugram. The Customer Delight Officer will be responsible for managing customer support inquiries, ensuring customer satisfaction, and delivering exceptional customer service. Key tasks include actively engaging with customers to understand their needs, resolving issues effectively, and consistently improving the overall customer experience. Qualifications Strong Interpersonal Skills to interact effectively with customers Experience in Customer Satisfaction and Customer Experience management Proven track record in Customer Support and Customer Service Excellent communication skills, both written and verbal Ability to work well in an on-site team environment Bachelor’s degree in Business Administration, Marketing, or a related field Previous experience in a customer-focused role is a plus
Key Responsibilities Manage high volumes of inbound and outbound calls in line with set targets Address customer queries, troubleshoot issues, and escalate them as needed Provide accurate information about products/services/policies Maintain detailed customer records using CRM tools or ticketing systems Meet personal and team KPIs (e.g. call quality, resolution time, customer satisfaction) Engage proactivelybuilding trust and delivering service beyond expectations Collaborate with cross-functional teams to escalate complex issues What We're Looking For • Minimum High school diploma; Bachelors degree preferred Fresher to ~2years experience in voice-based customer support, ideally international BPO Proficiency in English with I-Speak 5+ Comfortable with rotational shifts (day Shift) including and weekends Exceptional verbal communication and active listening skills Strong customer-oriented mindset and ability to empathize Experienced in handling customer complaints and delivering solutions • Knowledge of CRM systems and MS Office
Key Responsibilities • Respond promptly to customer inquiries via live chat and email. • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and providing the best solution. Maintain a high level of professionalism and empathy with customers at all times. • Follow up on customer interactions to ensure complete resolution and satisfaction. Escalate unresolved issues to the appropriate internal teams as required. Maintain detailed and accurate records of customer interactions. • Meet or exceed individual and team performance metrics (e.g., response time, resolution time, customer satisfaction scores). Preferred candidate profile Minimum qualification: High School Diploma or Bachelor's Degree (preferred). • 02 years of experience in customer support (chat/email support preferred). • Excellent written communication skills in English. • Strong typing speed and accuracy. • Ability to multitask and manage time effectively. • Empathetic, patient, and able to handle stressful situations calmly. • Basic computer proficiency and familiarity with CRM systems and support tools
As a Voice Customer Care Executive, you will be the first point of contact for customers via inbound/outbound voice calls. Your mission is to deliver fast, high-quality service, resolve inquiries effectively, and maintain a positive customer exp
looking for a customer focused individual with Versant 5 to join our Customer Support team. In this role, you will be responsible for handling customer queries, concerns, and complaints via chat and email channels in a timely and effective manner
Job Description: As an Executive Assistant to the CEO (Female Only) at our BPO/BPM firm located in Gurgaon, India, you will play a crucial role in providing proactive and well-organized support to senior leadership. Your responsibilities will include managing calendars, travel arrangements, meetings, and follow-ups, while also serving as the primary point of contact for internal teams and clients. Coordination with clients for meetings, updates, and relationship management will be a key aspect of your role, along with the preparation of reports, decks, and presentations. It is essential that you handle confidential information with the utmost discretion and support cross-functional coordination to ensure task completion. To excel in this role, you should ideally be a graduate, preferably in Business Administration or a related field, with at least 3-5 years of experience in a similar position within the BPO/BPM industry. Strong English communication skills, both verbal and written, are a must, along with proficiency in MS Office applications such as Excel, Word, PowerPoint, and Outlook. Experience in managing international clients would be advantageous, and your ability to stay highly organized, professional, and responsive will be critical to your success. Moreover, having experience supporting C-level executives, familiarity with CRM/workflow tools, and a client-focused, proactive mindset are preferred attributes that will set you apart in this role. The workdays and timings are flexible, dependent on leadership support and client timezone requirements. Compensation will be provided based on your experience and industry norms. If you are a dedicated professional looking to contribute to a dynamic executive office and client services department, this role offers a great opportunity for growth and impact within our organization.,
Quampetence Is Hiring - Medical Process Associates for a leading healthcare brand. Looking to build your career in customer service with a leading healthcare brand. This is the right opportunity for you! 🚀 Role Highlights: ✔ Customer Service – Voice & Non-Voice Process ✔ Excellent communication skills required ✔ Growth-oriented work environment Requirements: ✔ Graduates preferred (Undergraduates can also be considered) ✔ Minimum 6 months of experience 💰 Salary: 4.2 LPA onwards Location: 10th Floor, Capital Business Park, Sector 48, Gurgaon, Haryana 📞 *Contact for more details:* *Mobile:* 9205326542 *Email:* hr_ggn@quampetence.com You may also leave your details here : https://tinyurl.com/5fc6j3uu If this sounds like you or someone in your network apply today or share this opportunity!
*Quampetence Is Hiring - Medical Process Associates for a leading healthcare brand.* Looking to build your career in customer service with a leading healthcare brand. This is the right opportunity for you! 🚀 *Role Highlights:* ✔ Customer Service – Voice & Non-Voice Process ✔ Excellent communication skills required ✔ Growth-oriented work environment *Requirements:* ✔ Graduates preferred (Undergraduates can also be considered) ✔ Minimum 6 months of experience 💰 *Salary: 4.2 LPA onwards* *Location:* 10th Floor, Capital Business Park, Sector 48, Gurgaon, Haryana 📞 *Contact for more details:* *Mobile:* 9205326542 *Email:* hr_ggn@quampetence.com If this sounds like you or someone in your network apply today or share this opportunity!
Responsibilities: Manage customer queries via phone calls or chat and email. Maintain high call quality & resolution rate Provide timely solutions within SLA Collaborate with teams. Drop your resume at 7701982090 Freshers are welcome. Non voice also. Provident fund
Company Description Quampetence is a leading provider of Business Process Management (BPM) solutions, advocating client brands to deliver high-quality services while lowering operational costs. The company fosters an innovative atmosphere focused on exemplary customer experiences and continuous improvements in key business areas. By leveraging strategies in transformation such as Innovation, Automation, Analytics, Technology, and RPA, Quampetence enriches customer experience and boosts efficiency. Quampetence positions itself as a strategic asset, capable of providing deep, actionable insights, ensuring customer service excellence as a critical competitive advantage. Role Description This is a full-time on-site role for a Travel Sales Expert, located in Gurgaon. The Travel Sales Expert will be responsible for managing client travel inquiries, planning and selling transportation, accommodations, insurance, and other travel services. Tasks also include providing potential customers with travel information, itineraries, and arranging domestic and international travel packages. Additionally, the role involves handling customer complaints, and processing refunds and cancellations, ensuring a positive customer experience. Qualifications Knowledge and experience in Travel Sales, Itinerary Planning, and Travel Package Sales skills. Customer Relationship Management, Handling Complaints, and Customer Service skills. Strong communication, sales, and negotiation skills. Ability to work independently and manage multiple client requests. Proficiency in travel-related software and tools. Bachelor's degree in Travel Management, Hospitality, Business Administration, or a related field.
As a Quality Analyst in BPO/BPM (Chat, Email & Voice Process), your role involves monitoring and evaluating customer interactions to ensure quality and compliance. You will provide feedback and coaching to agents to enhance their performance. Conducting audits, calibrations, and root cause analysis (RCA) will be part of your responsibilities. It is crucial to ensure adherence to company policies and customer experience standards. Additionally, you will be responsible for generating reports and suggesting process improvements. Key Responsibilities: - Monitor & evaluate customer interactions for quality and compliance. - Provide feedback & coaching to improve agent performance. - Conduct audits, calibrations, and root cause analysis (RCA). - Ensure adherence to company policies & customer experience standards. - Generate reports & suggest process improvements. Qualifications Required: - 1-2 years of QA experience in a BPO/BPM environment. - Strong analytical, communication & feedback skills. - Familiarity with quality monitoring tools & CRM systems. - Bachelor's degree preferred.,
Role Overview You will be working as a full-time on-site Travel Sales Expert for Quampetence, located in Gurgaon. Your main responsibility will be to manage client travel inquiries, plan and sell transportation, accommodations, insurance, and other travel services. Your tasks will also include providing potential customers with travel information and itineraries, arranging domestic and international travel packages, handling customer complaints, and processing refunds and cancellations to ensure a positive customer experience. Key Responsibilities - Manage client travel inquiries and sales of transportation, accommodations, insurance, and other travel services - Provide potential customers with travel information, itineraries, and arrange travel packages - Handle customer complaints and process refunds and cancellations - Ensure a positive customer experience through effective customer service Qualifications - Knowledge and experience in Travel Sales, Itinerary Planning, and Travel Package Sales - Customer Relationship Management, Handling Complaints, and Customer Service skills - Strong communication, sales, and negotiation skills - Ability to work independently and manage multiple client requests - Proficiency in travel-related software and tools - Bachelor's degree in Travel Management, Hospitality, Business Administration, or a related field,