Skills: Process Improvement, Business Strategy, Revenue Growth, Analytical & Reporting Skills, Industry-Specific Knowledge, Presentation & Board Deck Creation, Market Research & Opportunity Assessment, Leadership Collaboration & Support, Job Title: Business Manager Location: Gurgaon, India Industry: BPO / BPM Experience: 58 years Education: MBA from Tier-1/2 B-School About The Role Were looking for a sharp, business-focused professional to work directly with the CEO on strategic initiatives, performance tracking, and cross-functional execution. Ideal for someone from a B-school with experience in BPO/BPM or consulting, who thrives in a high-growth environment. Key Responsibilities Drive strategic initiatives and transformation projects with the CEO Track business performance and prepare executive-level reports and dashboards Coordinate cross-functional projects and ensure timely execution Support business expansion through market analysis and opportunity assessment Prepare board presentations, investor decks, and strategic communication Requirements MBA from a reputed B-school 58 years in BPO/BPM, consulting, or business strategy roles Strong analytical and communication skills Experience working with CXOs or senior leadership Project management and stakeholder coordination expertise Why Join Us? High-impact, strategic role Work closely with top leadership Fast-paced, growth-oriented environment Show more Show less
Company Description Quampetence is a leading service provider of Business Process Management (BPM) solutions, advocating the client’s brand to ensure high-quality service while lowering operational costs. The company operates in an innovative atmosphere that focuses on exemplary customer experiences, utilizing automation, analytics, technology, and robotic process automation (RPA) to improve efficiency. Quampetence positions itself as a strategic asset, providing deep and actionable insights to break the cost center stigma. Customer service excellence and improving customer satisfaction are at the forefront of Quampetence strategies. Role Description:- Immediate Joiner's || Kannada || Hindi || English || Fresher + 1 years of BPO experience This is a full-time, on-site role for a Customer Delight Officer located in Gurugram. The Customer Delight Officer will be responsible for managing customer support inquiries, ensuring customer satisfaction, and delivering exceptional customer service. Key tasks include actively engaging with customers to understand their needs, resolving issues effectively, and consistently improving the overall customer experience. Qualifications Strong Interpersonal Skills to interact effectively with customers Experience in Customer Satisfaction and Customer Experience management Proven track record in Customer Support and Customer Service Excellent communication skills, both written and verbal Ability to work well in an on-site team environment Bachelor’s degree in Business Administration, Marketing, or a related field Previous experience in a customer-focused role is a plus
Key Responsibilities Manage high volumes of inbound and outbound calls in line with set targets Address customer queries, troubleshoot issues, and escalate them as needed Provide accurate information about products/services/policies Maintain detailed customer records using CRM tools or ticketing systems Meet personal and team KPIs (e.g. call quality, resolution time, customer satisfaction) Engage proactivelybuilding trust and delivering service beyond expectations Collaborate with cross-functional teams to escalate complex issues What We're Looking For • Minimum High school diploma; Bachelors degree preferred Fresher to ~2years experience in voice-based customer support, ideally international BPO Proficiency in English with I-Speak 5+ Comfortable with rotational shifts (day Shift) including and weekends Exceptional verbal communication and active listening skills Strong customer-oriented mindset and ability to empathize Experienced in handling customer complaints and delivering solutions • Knowledge of CRM systems and MS Office
Key Responsibilities • Respond promptly to customer inquiries via live chat and email. • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and providing the best solution. Maintain a high level of professionalism and empathy with customers at all times. • Follow up on customer interactions to ensure complete resolution and satisfaction. Escalate unresolved issues to the appropriate internal teams as required. Maintain detailed and accurate records of customer interactions. • Meet or exceed individual and team performance metrics (e.g., response time, resolution time, customer satisfaction scores). Preferred candidate profile Minimum qualification: High School Diploma or Bachelor's Degree (preferred). • 02 years of experience in customer support (chat/email support preferred). • Excellent written communication skills in English. • Strong typing speed and accuracy. • Ability to multitask and manage time effectively. • Empathetic, patient, and able to handle stressful situations calmly. • Basic computer proficiency and familiarity with CRM systems and support tools
As a Voice Customer Care Executive, you will be the first point of contact for customers via inbound/outbound voice calls. Your mission is to deliver fast, high-quality service, resolve inquiries effectively, and maintain a positive customer exp
looking for a customer focused individual with Versant 5 to join our Customer Support team. In this role, you will be responsible for handling customer queries, concerns, and complaints via chat and email channels in a timely and effective manner