Skills: Process Improvement, Business Strategy, Revenue Growth, Analytical & Reporting Skills, Industry-Specific Knowledge, Presentation & Board Deck Creation, Market Research & Opportunity Assessment, Leadership Collaboration & Support, Job Title: Business Manager Location: Gurgaon, India Industry: BPO / BPM Experience: 58 years Education: MBA from Tier-1/2 B-School About The Role Were looking for a sharp, business-focused professional to work directly with the CEO on strategic initiatives, performance tracking, and cross-functional execution. Ideal for someone from a B-school with experience in BPO/BPM or consulting, who thrives in a high-growth environment. Key Responsibilities Drive strategic initiatives and transformation projects with the CEO Track business performance and prepare executive-level reports and dashboards Coordinate cross-functional projects and ensure timely execution Support business expansion through market analysis and opportunity assessment Prepare board presentations, investor decks, and strategic communication Requirements MBA from a reputed B-school 58 years in BPO/BPM, consulting, or business strategy roles Strong analytical and communication skills Experience working with CXOs or senior leadership Project management and stakeholder coordination expertise Why Join Us? High-impact, strategic role Work closely with top leadership Fast-paced, growth-oriented environment Show more Show less

Company Description Quampetence is a leading service provider of Business Process Management (BPM) solutions, advocating the client’s brand to ensure high-quality service while lowering operational costs. The company operates in an innovative atmosphere that focuses on exemplary customer experiences, utilizing automation, analytics, technology, and robotic process automation (RPA) to improve efficiency. Quampetence positions itself as a strategic asset, providing deep and actionable insights to break the cost center stigma. Customer service excellence and improving customer satisfaction are at the forefront of Quampetence strategies. Role Description:- Immediate Joiner's || Kannada || Hindi || English || Fresher + 1 years of BPO experience This is a full-time, on-site role for a Customer Delight Officer located in Gurugram. The Customer Delight Officer will be responsible for managing customer support inquiries, ensuring customer satisfaction, and delivering exceptional customer service. Key tasks include actively engaging with customers to understand their needs, resolving issues effectively, and consistently improving the overall customer experience. Qualifications Strong Interpersonal Skills to interact effectively with customers Experience in Customer Satisfaction and Customer Experience management Proven track record in Customer Support and Customer Service Excellent communication skills, both written and verbal Ability to work well in an on-site team environment Bachelor’s degree in Business Administration, Marketing, or a related field Previous experience in a customer-focused role is a plus